Mislead by Cellc Cornubia

I was dealing with Kimone from Cellc Cornubia, She called us on many occasions stating we need to upgrade our contract, My partner and I discussed and went ahead with the upgrade... Kimone asked to add me on Whatsapp and started helping me with the upgrade and packages, I was interested in the LG Velvet, I had Kimone on many occasions over WhatsApp, Over the phone, and in Store, if this phone came with the Dual screen she confirmed it did, I went into the store Kimone shows us the LG G8x ThinQ, and confirmed that is the LG Velvet and the phone does come with the dual-screen case.. We were happy and waited a week, then kimcone calls me and telling me the store would be closing down and I need to look for another store or network provider to get the phone. After speaking to other stores I was made aware that Cellc Cornubia does mislead customers into believing that they would get something when they don't...

I wasted time and waited for Kimone plus I had to wait a further week with another network provider because the stock was sold out... I made her aware that my phone was faulty and I needed one asap...

Not to be harsh but I was misled and then turned away because she knows she made a huge mistake

The manager from the store tells me that we all are Human and I should find it in my heart to forgive the salesperson.

No Business ethics.

She needs to buy me the cover because she wasted my time and misled me to believe that it was something I could have got she even explained that the signage does not show the cover but it is included.

I expect feedback on this very disappointed with the service