Mislead by Cell C salesperson to make a sale

Highly disappointed and upset after being a loyal Cell C customer for almost a decade.

Friday, September 1, 2023: My prepaid Cell C SIM card stopped working shortly after Cell C debited my account for my monthly plan costs for September. Monday, September 4, 2023: I visited a Cell C branch where I was told my SIM card is no longer supported. I was informed that my existing prepaid plan is also not available anymore and would have to switch to a new plan. Despite asking for confirmation multiple times, I was misled about the terms of the new plan as I was told that any South African number within the borders can be called with my allocated minutes. this was a precise point that i asked.

Monday, September 11, 2023: My phone stopped working again. The next day, I found out that my account had reached its limit due to additional charges for calling landlines, which was contrary to what I was initially told. My Issues were: The new plan was not supposed to be active until October as I just paid for the month of sept the week before, contrary to what was agreed upon. I was not informed about additional charges for calling landlines. After being misled, I requested the cancellation of the new contract, only to be told later that I'd have to pay penalty charges to exit the contract even though it has only been 1 week and the contract should not have been active yet.

This is completely unfair, as I'm being forced into a contract based on false information. I can't accept that Cell C is forcing me to pay to get out of a contract that was sold to me under false pretenses.

The Cell C reference number is is attached

All that i want is to go back to prepaid without additional charges.