1 reviews | Active since Sept 2016

18 Sept 2016, 13:34

Mislead adverti*****t

<p>My wife had a CellC contract(epic150)through Istore with an iphone6s plus about November,2015. CellC advertise this contract as use R150 for your data, minutes and sms. we thought we can buy data etc with this R150 included, and we did confirmed with istore staff. only found out that we were wrong after two months around April 2016 because she was oversea. we don't want to blame istore, we thought they also understood the words wrong. we did try to talk to cellc store, the staff told us the only way to change is to buy out the rest of my contract. so we was so disapppointed about the whole thing. if we knew the truth, why would we port vodacom network with many free minutes, sufficient data and sms to cellc? if CellC would like to find a solution,please contact me.thanks</p>

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Replies (3)
Cell C
Cell C's reply19 Sept 2016, 07:17
Official

Thank you for posting to us.

We have referred this matter to one of our team members for assistance. Do expect communication during the course of the day.

We apologize for the inconvenience caused.

Regards

Cell C | PN

's update19 Sept 2016, 15:18
Reviewer Update

thank you for your kindly reply and migrate my package! awsome service!Thank you CellC!

Cell C
Cell C's reply19 Sept 2016, 15:19
Official

Palesa confirmed that she has assisted you with this matter and we trust that an amicable resolution has prevailed.

Regards
Cell C | PN