MISINFORTMATION
Last week I received a call from an agent informing me that I am due for an upgrade and he raves on to tell me about all the wonder attributes of the Samsun A33 5G. I* received the phone today only to find that he CONVENIENTLY NEGLECTED TO MENTION is that the phone only comes with a charging cable and NO CHARGER!!!!! How ridiculous is that????????? Now I am expected to go and buy a charged out of my pocket. To say I am furious is a very big understatement.
Helpful (0)
Replies (9)0
Replies (9)
Cell C's replyOfficial
27 Feb 2023, 16:27Dear Denise B
Thank you for contacting Cell C,
We do apologize for the inconvenience caused, the Samsung galaxy series does not have earphones or a charger plug in the box because Samsung wants to minimise the impact our products have on the environment.
More and more Galaxy users are making sustainable choices in their daily lives to promote better recycling habits.
Regards
^MN
Thank you for contacting Cell C,
We do apologize for the inconvenience caused, the Samsung galaxy series does not have earphones or a charger plug in the box because Samsung wants to minimise the impact our products have on the environment.
More and more Galaxy users are making sustainable choices in their daily lives to promote better recycling habits.
Regards
^MN
Best regards,
Cell C's reply27 Feb 2023, 16:27
Official
Dear Denise B
Thank you for contacting Cell C,
We do apologize for the inconvenience caused, the Samsung galaxy series does not have earphones or a charger plug in the box because Samsung wants to minimise the impact our products have on the environment.
More and more Galaxy users are making sustainable choices in their daily lives to promote better recycling habits.
Regards
^MN
Thank you for contacting Cell C,
We do apologize for the inconvenience caused, the Samsung galaxy series does not have earphones or a charger plug in the box because Samsung wants to minimise the impact our products have on the environment.
More and more Galaxy users are making sustainable choices in their daily lives to promote better recycling habits.
Regards
^MN
Best regards,
's updateReviewer Update
27 Feb 2023, 16:53Ok so now I have the phone but no charger or earphones. How am I supposed to charge this phone????? and the fact that it is not mentioned when your agents all but shove it down our throats is UNACCEPTABLE. This is plain DISHONESTY!!!!
's update27 Feb 2023, 16:53
Reviewer Update
Ok so now I have the phone but no charger or earphones. How am I supposed to charge this phone????? and the fact that it is not mentioned when your agents all but shove it down our throats is UNACCEPTABLE. This is plain DISHONESTY!!!!
Cell C's replyOfficial
27 Feb 2023, 17:26You can purchase the charger at our stores. Kindly note that this is mentioned on our deal booklet.
^SM
^SM
Best regards,
Cell C's reply27 Feb 2023, 17:26
Official
You can purchase the charger at our stores. Kindly note that this is mentioned on our deal booklet.
^SM
^SM
Best regards,
's updateReviewer Update
27 Feb 2023, 18:01All good and well, it may be mentioned in your deal booklet, but I did my transaction telephonically and your agent should have informed me of this. But lesson learned.... you will NOT be duped like this again.
's update27 Feb 2023, 18:01
Reviewer Update
All good and well, it may be mentioned in your deal booklet, but I did my transaction telephonically and your agent should have informed me of this. But lesson learned.... you will NOT be duped like this again.
Cell C's replyOfficial
27 Feb 2023, 18:07We understand your frustrations, please accept our sincere apologies.
^SM
^SM
Best regards,
Cell C's reply27 Feb 2023, 18:07
Official
We understand your frustrations, please accept our sincere apologies.
^SM
^SM
Best regards,
's updateReviewer Update
27 Feb 2023, 18:18 "Samsung galaxy series does not have earphones or a charger plug in the box because Samsung wants to minimise the impact our products have on the environment." This is what you quoted me as the reason why there is no charger or earphones with the phone BUT I need to charge my phone so I must GO AND BUY A CHARGER ANYWAY!!! where is the logic in that????
's update27 Feb 2023, 18:18
Reviewer Update
"Samsung galaxy series does not have earphones or a charger plug in the box because Samsung wants to minimise the impact our products have on the environment." This is what you quoted me as the reason why there is no charger or earphones with the phone BUT I need to charge my phone so I must GO AND BUY A CHARGER ANYWAY!!! where is the logic in that????
Cell C's replyOfficial
27 Feb 2023, 18:59All service providers do not sell chargers or earphones with their packages anymore.
^SM
^SM
Best regards,
Cell C's reply27 Feb 2023, 18:59
Official
All service providers do not sell chargers or earphones with their packages anymore.
^SM
^SM
Best regards,
's updateReviewer Update
27 Feb 2023, 19:39If you say so. I would just have been nice to have been given a heads up to enable one to make better choices
's update27 Feb 2023, 19:39
Reviewer Update
If you say so. I would just have been nice to have been given a heads up to enable one to make better choices
Cell C's replyOfficial
28 Feb 2023, 08:09Good day Denise
We are apologize for not giving the heads up. The providers made changed to all smartphones released from late 2019.
^NH
We are apologize for not giving the heads up. The providers made changed to all smartphones released from late 2019.
^NH
Best regards,
Cell C's reply28 Feb 2023, 08:09
Official
Good day Denise
We are apologize for not giving the heads up. The providers made changed to all smartphones released from late 2019.
^NH
We are apologize for not giving the heads up. The providers made changed to all smartphones released from late 2019.
^NH
Best regards,