MISINFORMED, NON SUPPORTIVE. ONLY COMMUNICATES WHEN THEY WANT TO TAKE YOUR MONEY

I am absolutely gutted and shocked on the level of service and assistance from cell c. During the beginning of the year I signed up for fibre on cell c through frog foot and was assisted by a sales consultant by the name of Jerome Jacobs. Shortly thereafter found out I was pregnant which resulted in me having to move closer to my work place and to a place a little bigger for the baby. Unfortunately the area I was moving to did not provide cell c through frog foot and this resulted in me having to cancel my contract. At all times during my contract did i only speak to the sales consultant in the employ of cell c, I informed him that I was moving and sent him my notice of cancellation as for the 31 July 2019. I then again reminded him that my service was to be cancelled on 31 July 2019 through whatsapp.

On 5 August 2019, I received a bill from cell c for the month of August 2019 in the amount of +R800.00 for fibre services which I was under the impression I had cancelled. i then contacted Jermone Jacobs at cell c again who only then decided to inform me that I should consult support cell c fibre.

I then contacted support at cell c fibre who informed me that the APPARENT correct way of cancelling is sending an e-mail to *** which is not stipulated in the subscriber agreement which I signed and which Mr Jacobs failed to inform me when I was very clearly sending him my Notice of cancellation.

I was then rudely told by the consultants and support cell c fibre that I am looking for someone to blame and they cant assist me...not exactly supportive.

I will now cancel my debit order with cell c and fight this. If i can advise anyone DO NOT USE CELL C.