Misinformed by Cell C consultants about contract.

<p>Hello All</p> <p>I took out a Cell C contract phone which states that i only have to pay R350 per month on the subscription. I asked the lady the day i took the phone I asked the lady whether they was anything i can do that would result in me having to pay more for the phone per month? and she "said no" so i used the self service *140# and was under the impression that the services were covered under my subscription only to find out they were not and i wouldn't have done that if i wasn't misinformed by a cell c representative meaning Cell C misinformed me.I then called the 140 customer service and spoke to a lady who bought data for me and increased the amount i have to pay monthly without my approval i recall her saying credit limit is the limit which restricts you from using VAS once one has reached the agreed upon usage amount.But she msinformed me about the credit limit and what it actaully means i didn't say that she must go ahead with it hence im already owing cell c R1800 because of the self service that is a VAS.So on top of that she increased my data bundles by 2 gigs without my approval that i know is going to reflect on my bill without my permission.How did she trick me into this is she told me she is setting a limit on my VAS of R650 and it was done she said that was my new limit on using the self service *140# which i agreed to,just to find she is doing something else we never agreed to because when called in again i spoke to a Christopher Louw he informed me that what i requested for previously was set and i told him that if that is true why am i still able to buy data because the limit was set he then informed that the data should not reflect and it was a system error and i should check my balance and attempt to buy data again because according to him my balance was zero on VAS credit overdraft limit it was reached but Cell C sent a message that i had successfully recharged data i checked the data i purchased was successfully added to my balance.Then i called in again and informed a consultant by the name of Nkosi Nathi Poso who then informed me that the information i received from the previous consultants was incorrect an that restrictions and limits cannot be set on my VAS.But he seemed product knowledge illiterate in the sense that he told me cell c is unable to reverse the credit limit and the authorized VAS that were credited to my account,because i called in again and another consultant by the name of Siya Makhaye was able to reverse what the previous consultant Nkosinathi Poso said Cell C cannot reverse.So the bottom line is i didn't understand the contract from the day i took out the contract i asked Cell C to explain this contract and its cell cs responsibility to explain what i dont understand on the contract and not misinform and trick me into paying more then what i was prepared to.So Cell must adjust that quote to what we agreed upon in the consultations and verbal contracts because the Physical paper contract was misinterpreted to me on over 2 occasions i do have the names of all the cell c consultants that misinformed me and the call times with dates as well so you can pull the calls. Im going to take this further even if it means i need to get legal aid</p> <p>Regards<br />Matsobane.</p>