Misinformation about contract upgrade, no feedback

I was hoping for an upgrade, as the screen of my Nokia 1320 was smashed, so I popped into the Waterfront store to speak to Dominique.<br> Dominique advised I could upgrade on 1st March, to a Microsoft 950 on Pinnacle 3 for R999 pm, but they did not have that phone in store.<br> So I asked Dominique to please order or get a phone from another branch, do the paperwork so I could collect on 1st March. Despite promising to get back to me, Dominique did nothing ... and I heard nothing back.<br> Despite numerous calls to Dominique's number, nobody returned my calls.<br> I called the store on 29 Feb and spoke to Reece, who promised to 'look into it and get back to me in 10min.' But once again, nobody called back.<br> I walked into the store later in the day ... only to be told 'No, I could not get the MS 950 with Pinnacle 3 for R999. Dominique apparently made a mistake - thanks Dominique, for messing me about and not bothering to communicate the real deal.