Misinformation

An agent contacted me suggesting I upgrade to a particular package. She provided me with incorrect information, which I found out when checking the internet site. She also said if I changed my mind within 5 days I could choose a different contract. When contacting the call centre I was told that a migration could occur and that it would be processed within 2 working days. I was contacted today and told that I have to wait for the first month before the contract could be changed. Upon enquiry I was also told that I have lost all my carried over minutes and SMSs from my previous contract.<br> My complaints:<br> 1. Agents should provide all information to a client<br> 2. If told I can change my mind, then make sure that this is made easy<br> 3. Don't disadvantage the client by revoking previous benefits<br> 4. Train call centre agents to know how your packages work