Misdavised by Csurance agent Lindiwe Mosongo

Lindiwe Mosongo from you Csurance department called me at 6.41pm this evening with regard to Csurance which I proceeded to take. She advised that the cover would be R63 then it was R50 then it was R64. She said this would cover my devices in the event the device is lost, ****** and water damage. She said the first premium would be deducted alongside my device premium at the end of September and the excess would be R200 in the event I should log a claim. She also said that she would email me the documents which she never did. I then called 084135 asking to be transferred to the insurance department and had been told that that department closes at 5pm. If this is so why had she contacted me at 6.41pm? The agent also advised that my devices are covered at R54 only for theft and loss. I have not agreed to this. She did not email the reference number for the call and documents as promised. I want a manager to contact me first thing in the morning to clear up this mess. I am so disappointed with the poor customer service and the fact that I been misadvised!! I also do not want any insurance premiums deducted before September!!