rP
robert P

1 reviews | Active since Jun 2010

22 May 2020, 10:43

Minutes ****** CellC

Dear CellC, please dont bother Replying, you already failed to take ownership, just putting my negative comment on hellopeter for all to see, as I am still an unhappy, yet loyal CellC Supporter, even though you find new ways to rip us off.

In my email to you, I highlighted that 27 March 2020, I bought 900 anytime minutes, set to expire on end of 26 April 2020...24th April I still had 30minutes left and by 25th April 2020, you stole my 30 minutes and expired my bundle, This is a common problem I noticed where I do not get the full 30day's validity and you expire my bundles approx 1-2 days before the expiry date.

This has happened months on end, in the past where you stole my minutes 1-2 days before it is due to expire.

I again purchased 900anytime Minutes on Thursday 28th April, due to my calculation should expire end of 27th May 2020, bundle check *147# tells me my 76 minutes remaining is due to expire on 28/05/2020 - 00:00:00......I take it this is at mid night on 27th.......do I use up my minutes before hand or test my theory and allow you to ***** my minutes before this date and time? If you take my minutes again, than I will end up a looser as you always fail to take ownership, from ****ty network in my area to lost or ****** minutes.

0
Replies (2)
Cell C
Cell C's reply22 May 2020, 11:26
Official
Good day Robert 

Thank you for reaching out to us. 

We would appreciate an opportunity to assist.

Our Support Team will look into this matter and revert to you. 

^NT 

rP
robert P's update25 May 2020, 10:12
Reviewer Update
wow, Thank you for calling me this morning CellC.

I really appreciate your gesture made, as a Resolution.

I am very happy, Thank you.

I change my rating to 10 out of 10.