Milking more money from me

Item: Cell C
Rating: 2
Author: Rayner M

I'm really not happy with Cell C. I went to Cell C Vincent Park end of January and asked one of the sales people to help me as I wanted to move over onto prepaid after my contract expires 28/02/2015. I was told to phone 140 for Customer Care to do this and must do so before 28/02/2015. I phoned today and asked for my sim to be made prepaid when the contract expires, now I must wait a whole month till 21/03/2015 for my sim to be made prepaid! I must pay Cell C another month which I really wasn't planning on doing. No one mentioned that there is a month notice. I really feel this is unfair as my contract is up 28/02/2015, I don't see why I need to be paying another month for a contract that will be expired. I'm really done with Cell C and their ****py service and reception. At least 50% of my calls will get dropped whether it is dialing or in a middle of a call. I'll be moving to a network that will really put the \Power in my hands""";;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;711397;188;16;2;0;1;0;0;2;15/03/13 8:01;720;NULL;15/03/12 21:47;15/03/12 20:01;Over charged;8,61E+12;;***;I got data bundles contract with Cell c every month the give me 2 gig and 3 gig night,when 2 gig is finish the charge me,So what surprise me this month is the charged me before my 2 gig wasn't finish please help and again this is not the first time this happen,I am not happy with Cell c the way they run a service to me,i was suppose to get a sms to show that my data bundles is finish;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;827352;25;1;5;0;1;0;0;5;15/04/21 8:15;720;NULL;15/03/12 21:51;15/03/12 20:15; i needed a paid up letter;800;Miss Nyawo Zanele;***;I have been to different branches as i have paid up my Loan of 4Years ,each time i request a proof that i have paid up my Loan i was sent to the call center line to hold for more than 5 minutes yet the don't send me my letter, this month on my way from work i went to this branch for the first time. i waited in the queue for 30 minutes and i was teterrified as i didn't know if i will get what i have been looking for ,for the past 5 months. Finally when i was in the front a lady by the name of Zanele assisted me . i told her what i was looking for and she assisted me she phoned the call center herself and they emailed her my Letter within less the 3 minutes She was done and i had my letter. I wowould like to Congratulate Nedbank for having a person like her who understands the customer needs. Thank you for a good service and i will now go to that Branch every time i do my banking. ZANELE YOU'RE A STAR. NOW I CAN SMILESMILE AFTER FIVE MONTHS WAITING!!!!!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;805722;359;20;2;0;1;0;0;2;15/03/16 11:36;720;NULL;15/03/14 19:05;15/03/14 23:36;BAD SERVICE;9,51E+12;Staff;***;I ordered a new doritos crunch burger, I picked up my order and when I got home I realised that they did not put a patty on my burger... It was just the buns and no patty. I'm highly upset as this is ridiculous service from KFC this is very *********** of the staff.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;577828;357;16;2;0;1;0;0;2;15/03/21 6:42;720;NULL;15/03/20 20:32;15/03/20 18:42;I handed my brand new iphone 6 in 8 weeks ago!;***;Mohammed;***;Arrived back and my wife picked it up prior to my return and she was told all was good. I arrived and put the phine on charge and only an apple logo appears even after 1 hour and these clowns have the cheeck to tell me its fixed. The attitude of staff at this branch is **** poor they make u wait while they disappear to the toilet for 30 mins plus and then eventually u hand ur phone in day before u head off overseas with no phone and then come back 6 weeks later still not fixed. A pathetic bunch of clowns who deserve to be investigated by Vodacom top management for total incompetence. My next step? Maybe stop,my debit order with this useless company and just get a bew contract elsewhere. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;649804;785112;9;2;0;1;0;0;2;15/04/21 7:44;720;NULL;15/04/20 21:27;15/04/20 19:44;Refusal to allow claim under Scratch & Dent;5,61E+12;Edith Mbuyisa;***;At the start of April, my car was damaged on the front right hand side. I have both a 'Scratch & Dent' policy and Motor & Household policy with AFI. I obtained three quotes (AFI requested two quotes) with the cheapest quote R3,000 exactly. The two more expensive quotes were with 'preferred suppliers' of AFI. The third quote was with another panel beater that I have previously used to repair my car (AFI was the insurer at the time, and covered that claim). My 'Scratch & Dent' policy allows for the damage to be repaired under this contract as long as the total damage is not greater than R3,000. AFI have informed me that I need to claim for the damage under my M&H policy (and thus pay the excess, and potentially have my premium adjusted). The policy wording makes no reference to 'preferred suppliers', thus I do not understand why I cannot claim for the R3,000 damage under my 'Scratch & Dent' policy. My AFI consultant agrees with me and has informed me that she doesn't understand why the damage is not covered. Edith has been extremely unhelpful in resolving this issue. Please can someone urgently assist with resolving this issue and allowing me to claim under Scratch & Dent Rita ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;849783;788;31;5;0;1;0;0;5;15/05/13 8:34;720;NULL;15/05/12 22:17;15/05/12 20:34;Excellency beyond the extra mile;Durban;Judy Samduth;***;I have joined flexi club after being members to every timeshare club under the sun in south africa,after joining we did a booking with flexi club ,we called Judy who advised us to make our booking with reservations which we did ,all I can say the process was smooth and efficient and we now on holiday in cape town and my wife and kids are having their dream holiday met by a very blessed decision we made after meeting Judy Samduth from Durban.Thank you flexi club for having people like Judy at the helm of your ship;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;855249;33;1;5;0;1;0;0;5;15/05/27 8:24;720;NULL;15/05/26 22:14;15/05/26 20:24; broken device;5,41E+12;Joao Paulo Daniel;;the device was sent in for repairs and screen got cracked enroute after many calls and delays when i contacted Joao Paulo Daniel matter was resolved ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;804099;85;16;2;0;1;0;0;2;15/05/19 16:44;720;NULL;15/05/19 6:40;15/05/19 4:44;No response as yet. Unbelievable;7,00E+12;;***;I wrote out a complaint on hello Peter and Autopage responded that someone will contact me. Now a week later and no one has made contact. They are definitely not interested in my business. How can people do business like this. Do the directors of the company know how pathetic their staff are ????? ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;556744;793962;16;2;0;1;0;0;2;15/05/24 7:31;720;NULL;15/05/23 21:12;15/05/23 19:31;airtime voucher;8,31E+12;;***;hi,im a new Telkom/8ta user,rescently I intended to buy a 8ta sim for cheaper data bundles,but when I got to Telkom menlyn they gave me a Telkom sim card,which I then asked if it works the same way as 8ta and they told me yes.in my mind I thought even if I buy Telkom airtime it`s the same.today I run out of bundles then around 20:00pm I accessed my internet banking to buy Telkom/8ta airtime so that I can convert it to bundles.i`m an absa customer,i chose prepaid,then I went to Telkom then followed all instructions until I received a voucher:*** of R200, but when I tried to load the voucher I did not take it,i then called your call centre they then told me that the voucher I got was for a land line and they can not assist me!!! I may have made a mistake,however I`m asking you guys to help me get a proper voucher as I do not have a landline and I have no one that I can give this voucher to.my number is ***;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;856645;793962;16;2;0;1;0;0;2;15/06/03 19:25;720;NULL;15/05/30 9:35;15/05/30 7:25;8 months now...still no cancellation of services.;***0;TELKOM,AND A FEW EMPLOYEES;***;The worst service EVER! THERE WAS 1 LADY THAT HELPED ME CORRECTLY WITH CANCELLING THE USELESS ****ING CONTRACT I HAVE WITH THIS PLACE! AND IT STILL IS NOT CANCELLED! NOW IT IS OVER TO TELKOM...IT IS NOT YOUR STAFF!!! IT IS YOU!!!! it has been 8 months now...they still take my money!!! after going in twice a month! internal can not help me...as services up to 8 months ago was not logged...USELESS!!!!!!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;865262;793962;16;2;0;1;0;0;2;15/06/24 7:54;720;NULL;15/06/23 21:21;15/06/23 19:54;4 months and nothing, 30BTK170415;9,71E+12;Technicians;***;First fault started 3 months ago when i had a problem where my service was slow every night at 6pm when my ping, jitter and packet loss would go up. That was fixed. I then realized my line was syncing at 2mb when i was paying for a 4mb. I contacted telkom with this fault. It still not been resolved. About a week ago my net was off for a whole day, i contacted my ISP to find out that i have a crossed number fault. Still not resolved. Since the time all this started I've probably had 10 technicians at my house. They all said they will go look at it and i would not hear from them again. I even had a technician contact me and tell me to phone the call centre and request a refund since i'm paying for a service i'm not receiving. I have been in contact with telkom via e-mail and mybroadband forum where service is great, team responds to my messages, keeps me updated as to what happening. Great service. My problem lies with the technicians, none of them were able to fix my problems. Media department updates the logs but it seem that technicians don't read them when they attend the faults. 4 months and nothing, i'm tired.. I was even promised a specialist at one stage, nothing....;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;871529;816061;36;2;0;1;0;0;2;15/07/10 8:09;720;NULL;15/06/24 8:00;15/07/09 20:09;negligence - there goes my only possessions!!!!;;lance hopkins and operations staff;***;This was definetly not the safest move I have ever made. I relocated from CPT to joburg, and unfortunatley of the 3 options I had, I chose stuttaford van lines. The company has been in the moving industry for many years, so one would expect that a company with this vast experience has a huge amount of knowledge regarding HOW TO PACK THE GOODS INTO THE TRUCK. My goods left cape town in perfect condition, but arrived in johannesburg completely ruined. It is clear that something heavy has been placed on my wall unit. The entire unit has snapped in half, the doors dont even close anymore. In addition, my chest of drawers have suffered the same fate as well as a desk I HAD. Now my question is, why should my insurance company pay for your negligence? How can you deliberately damage my goods and not accept responsibility for your staffs actions? The claim administrator says he will not entertain my claim, but it is stuttafords staff that has stuffed it up!! Do you deliberately offer insurance because you employ people that are not capable of looking after my possessions?I certainly hope readers consider other suppliers as it is clear that the safe delivery of goods is not gaurenteed.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;874459;353;5;2;0;1;0;0;2;15/07/19 8:01;720;NULL;15/07/17 21:45;15/07/17 20:01;very bad services;7,21E+12;customer care;***;We paid R200.00 into our box ofice account. as per multi choice spokes person 2 weeks ago and still cannot rent any movies. We phoned the customer care for help and was told that the money was paid into the multi choice account. And not into the box office account, and therefore they needed to transfer it to the box office account. After numerous frustrating calls to them we are still without any movies and all of a sudden we owe them R180.00 and without a movie been watched. Seems like I'm dealing with a bunch of amateur *********** *******s...please help.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;566436;982;6;2;0;1;0;0;2;15/07/10 7:49;720;NULL;15/07/09 21:45;15/07/09 19:49;Issue card;7,51E+12;;4,48E+11;Hello, I took out a Virgin Credit card 2009/2010 - cant remember exactly. In Feb 2011 - asked for new card to be issued as mine would expire in July 2011 and would be in the UK at that time. Moved to UK May 2011 and sent email to inform Virgin. I got no answer In Sep 2012 I asked the same question and asked for the card to be issued and ready for me to collect when I arrive in SA for a holiday in Oct 2012. This was not done. Its now 2015 and im asking the same thing and no answer to my repeated questions :- 1) Please issue me with a new card 2) Issue card in my ****en name and update my account details as i have legally taken back my ****en name after my divorce 3) Update my address to my UK address 4) Have the card delivered to me in the UK I explained in my recent email that I've deleted all previous correspondence in error and asked what documentation is require. I'm still waiting for an answer. I'm happy to sign the Undertaking by SA resident proceeding temporarily resident form. Please just answer my questions and issue me a card. Why does it take 72 hours or more to get an answer between emails? Totally frustrated! And yet so disappointed ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;63841;25;1;2;1;1;5;3;5;15/07/20 7:12;720;1;15/07/19 20:52;15/07/19 19:12;Problem not sorted after two years;8,01E+12;;***;I've reported this problem many, many times during the last 2 years, via email, Nedbank's website, by telephone and Hello Peter. The last time I complained via the website was 23 April. Ref FI231508 (though I can't recall any feedback on this occasion). Just a few of the other reference numbers are: FI***, FI***, F***, 283107, ***, 489029 C and 372338. Every time the problem is supposed to be resolved. But it isn't. I regularly receive an MMS meant for a Miss A du Plessis, on my phone (I have had my number for more than 15 years). I'm not Miss A du Plessis. This is not my loan. I've never been a Nedbank client. On 23 June I tried to opt out by sending an sms so that statements could be sent to the account holder's physical address, but on 17 July I again received the same MMS. Every time I complain, someone from Nedbank contacts me and assures me my phone number is not assigned to Miss A du Plessis. It's nowhere on the database. Then sometimes I receive nothing for months, yet somehow after a while it begins again. And this has been continuing for over two years now! How is it possible and how can I opt out permanently?;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;316455;188;16;2;0;1;0;0;2;15/08/25 7:41;720;NULL;15/08/24 21:21;15/08/24 19:41;Post contract term cancellation request prolonged!;8,61E+12;Thalitha Mavimbela;***(for***);After the initial contract term of 24 months on a RBM200 contract, I notified the cancellations department of my intention NOT to continue with the contract with CellC and requested a transfer of the cell number to Pay As You Go (PAYG). I received email confirmation from Ntombifuthi Mahlangu on 20 April 2015 08:52 AM, per email that the cancellation query has been received and will be processed on 21 May 2015. In a second confirmation I requested to confirm the transfer to PAYG which I received affirmation on. Since June 2015, I've received bills for a Straight Up 200 contract from Cellc which debit's from my bank account. Up to date, I've made more than 10 calls to Cellc to rectify the issue and transfer the number to PAYG. I've recorded 7 of these calls averaging more than 10 minutes each. Every time I'm promised by the cancellations department that Thalitha Mavimbela will phone me back. She never does... NEVER! No one else seems to be able to help me with this query, and every **** time, I need to explain my story to the next consultant just to get a promise that Thalitha will phone me back. This sort of business should be classified as *****! WORST SERVICE EVER EXPERIENCED!!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;896115;841849;13;2;0;0;0;0;2;15/09/16 16:47;720;5;15/09/16 6:39;15/09/16 4:47;Spares price *******;;Spares manager;;I had to purchase a replacement rubber hose for my Tata Vista. The spare was labeled Kit Sleeve and clips ( Spares No. ***6 ). I was charged R1260.36 for a rubber hose no longer than 10 cm. This is an absolute *******. What justifies this cost. No wonder no one wants to buy a Tata ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;511521;893260;16;2;0;1;0;0;2;15/09/22 8:50;720;NULL;15/09/21 22:18;15/09/21 20:50;LATE DELIVERY, POOR SERVICE;5,11E+12;;***;At the end of May 2015 I went to the MTN shop in LILLIAN Road Fordsburg. My contract of 14 years was up for another Upgrade. I CHOSE A Black 9720 Blackberry which I was told will be there in a week. to 10 days later. 10 days later I went to the store and they said a white phone was delivered. I was given an option of taking the white phone or they would again order a Black phone. A week later I went there and was told MTN is on strike so I said I would take the white phone but was told the white phone was sold. After 2 MONTHS BECAUSE OF THE STRIKE I RECEIVED the phone in August. A few days later the NEW PHONE stopped working and on 26 August I handed the phone in for Repairs. I got my phone back on Friday 18th September and asked the MTN Store assistant to transfer my contacts from the old Blackberry 8520 I was using to the 9720. After trying for an hour she said there was something wrong with her Machine and I must come back in a few days.. After almost 3 months I am still without a phone. My friends also had bad experiences with MTN: A friend went to the MTN at Campus Square centre AUCKLAND PARK Saturday 19th September at 11am to buy air-time and was told no AIR-TIME ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;551843;748181;18;2;0;1;0;0;2;15/09/27 21:59;720;NULL;15/09/27 11:54;15/09/27 9:59;Pent Air Kreepy Krawly;;;***;My Kreepy sucks air through the rotating valve - I cannot get hold of any body to assist. reading the reports everyone seems to have the same problem. Please can some one assist. Is it a factory fault? Can it be fixed?;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;860595;802228;9;5;0;1;0;0;5;15/10/07 16:10;720;NULL;15/10/07 6:05;15/10/07 4:10;excellent;8,21E+12;;***;fast and effective on the ball I've had issues with insurance companies before, this so far is my best experience, within 15days claim sorted and paid. thank you King Price Insurance ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;914694;893260;16;2;0;1;0;0;2;15/11/05 19:10;720;NULL;15/11/05 8:56;15/11/05 7:10;Impossible to cancel a contract;8,80E+12;;***;I have been trying every week since the beginning of October to cancel my contract with MTN, with no luck. I have sent emails, call almost daily, still no luck. Every time they say it will be cancelled within 48 hours, since 5 October 2015. Vodacom cancelled my contract within 48 hours, with only a single request. The ref number I got from MTN is ***9...;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;373341;163;14;2;0;1;0;0;2;15/11/16 7:19;720;4;15/11/13 21:01;15/11/13 19:19;Spar just made massive profit but won't fix wall;6,41E+12;Head of region and ROM;***;A family member stays in the house adjacent to the above mentioned spar and has has had their garden wall damaged by various trucks delivering to the spar in a parking forecourt that is clearly not zoned for heavy truck deliveries. The wall has been repaired a number of times at our families expense but, being pensioners they have recently fallen on seriously hard times and cannot afford to repair the wall. I approached the ROM for the region Pieter Swanepoel and explained the situation to him on site where the damage to the wall was pointed out. Pieter was initially very empathetic and undertook to assist. Unfortunately the problem has dragged on for an extended period and each day that goes by results in bricks being removed from the damaged wall with the seeming intent of a ******* to the house in question. Apparently Spar insurance won't pay because they can't find any damage to the truck and the senior management appear not to care. I am embarrassed to be a spar shareholder and don't let them kid you for one minute that they care about the community because they don't. Spar continues to place profit ahead of a disaster stricken family that they have aggrieved.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;762190;768902;18;5;0;1;0;0;5;15/11/16 7:49;720;NULL;15/11/13 21:29;15/11/13 19:49;Very impressed ;8,31E+12;Meghan;***;I was shopping around for a water cooler and came across Aquazania, I was offered a 7 day free trial and I must tell you myself and the kids love it! From start until now the speedy, efficient service I have received from Meghan has been fantastic. After my 7 day free trial I am definitely getting a rental machine! The water has a great taste and the prices are very Reasonable! Keep up the great work!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;919533;707890;13;5;0;1;0;0;5;15/11/18 7:18;720;NULL;15/11/17 21:09;15/11/17 19:18;Super thanks to lee and team!;;Lee;;Would really like to thank lee and his team for the great work they done to my car;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;919445;772887;4;5;0;1;0;0;5;15/11/19 6:59;720;NULL;15/11/17 0:00;15/11/18 18:59;Well Done;;Bafana/Percey;;I had to install a new Dstv on 17/112015. Technicians from Blingstallation, Bafana and Percy came on time. Explained the work to be done. Did everything as instructed. Neat work. Professional. Great attitude. Knew what they were talking about. Very nice service I received from them. Well done guys;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;685939;1054;14;2;0;1;0;0;2;15/12/09 8:19;720;5;15/12/08 21:30;15/12/08 20:19;Greedy oportunitsts not held accountable;;;***;I ordered a dell computer on line on Monday the 30th November and was informed it would take 2 to 5 working days to be delivered. On Friday the 4th December I phoned to find out if I could collect but was told that even though they had stock, it was scheduled for delivery on Monday the 7th and I could not interfere in the process. When by chance I had to buy something at Springfield Makro on Sunday the 6th I noticed an on line purchases collections counter, and queried whether I could collect it then, but was informed that only if I had arranged to collect on ordering could this happen, even though they had stock. The goods were not delivered on Monday the 7th as promised and when I phoned to find out why on Tuesday the 8th I was promised a call back. This did not happen and I then had to phone again and after a lengthy wait was informed that they were out of stock. This despite them offering the same product on another special with stock being indicated as available at the Springfield store. This is all indicative that Makro have discovered a way to obtain money for no outlay or service and can keep getting more money for products already sold. They make no attempt to fill your or;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;220800;188;16;2;0;1;0;0;2;15/12/18 7:32;720;5;15/12/17 21:17;15/12/17 19:32;I'm still waiting for a response 7 days later!!!;8,00E+12;;***;I was promised an update by Monday and I am still awaiting a call for any feedback. Its pretty obvious that Cell C dont care much about their customers and customer service is exactly liike the phones they give to their clients, non functional. I have been given a reference number which i will be sending off with a complaint to the cellphone ombudsman. Hopefully i will get some help from them. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;272794;188;16;2;0;1;0;0;2;15/12/21 7:22;720;NULL;15/12/19 21:15;15/12/19 19:22;Overcharged Again;5,70E+12;Accounts Dept;***;What is wrong with Cell C. My contract was changed to a Straight up 30. I was Overcharged for November and again for December. Why are u robbing poor people. Please credit my account for the overcharge. I am really tired and fed up with you people. Disappointed is not the word for Cell C, let alone people cannot hear me on the device, this is so sickening!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;546784;807;14;2;0;1;0;0;2;15/12/23 22:00;720;NULL;15/12/22 11:51;15/12/22 10:00;BAD SERVICE;8,31E+12;Jerome and Shane ;***;A sales consultant by the name of Jerome does not know what he is talking and advising customers. He made me walk twice to the information desk because he provided me with the incorrect. Firstly he checked the system and told me that I need to go and get a call back voucher and when I went to info they advised that I cannot get a call back voucher because the item is suspended. I then went back to him and he advised that he will have to speak to a manager. He tried contacting Shane (manager) which he could not get a hold off and after 5 minutes of me standing there Shane contacted the department about another customer query. While I am standing there and they are discussing the other query Jerome then decided to speak about my issue. I requested several times to speak to the manager but I didn't get no assistance. Jerome then advised that they can sell the demo model to me but it was broken how in the world they can suggest that. It is absolutely shocking that Game just would sell something to the client to make money. Jerome then advised that he is going to speak to Shane and get back to me I waited there almost 15 to minutes and got no assistance. Pathetic service .;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;449117;793962;16;2;0;1;0;0;2;15/12/29 3:09;720;NULL;15/12/28 16:58;15/12/28 15:09;Ridiculous Service;8,71E+12;Consultants;***;I requested that my Telkom line be disconnected on 8th December for 15th December as I was relocating to a new area. On the 17th of December I dialed my home number to check if it's been disconnected and it was still active! We had moved on the 15th therefore we weren't even using the services yet Telkom now want to charge us for the whole of December?! We are still waiting for a pole to be planted at our new home. Not impressed! ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;358144;357;16;2;0;1;0;0;2;15/01/31 10:27;719;NULL;15/01/31 0:20;15/01/30 22:28;****s ;8,41E+12;Vodacom;***;BIS VS data bundles,whts the point of buying BIS fr 60 a mnth and whn u surf the net you service provider uses your airtime. Even their agnts can't xplain it I have never loaded data before have been using BIS all the time NW with data story they just taking our money froudulently irrespective of the airtime value , the TNC MST be clear to customer nt this unlawfl practice thy have ... We nt all stupid ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;821612;701092;14;5;0;1;0;0;5;15/02/27 10:16;719;NULL;15/02/27 0:03;15/02/26 22:17;Special person;;Unati;***;Great customer service is difficult to find, but great customer service at this hour is even harder to find.So imagine my disbelief when i made my way to Freshstop Stellendale and was greated by a warm smile. As I watched her making my coffee, she turned around to get a sleeve for the cup, I noticed she was limping. Being the person I am I asked what had happened to her leg, to my surprise she told me she was in an accident last year and therefore lost her leg. I asked y she was stil working behind the bar, jokingly she said she thought it be great for BEE purposes (young,African,disabled, female)but on a serious note said she Enjoyed her job too much too quit. I just wanted to compliment this employee for her spirit, her sense of humor and cup of coffee. A well spoken young woman,with lots of potential,wish there were more like her. Stellendale Seattle will become my second home. Thank you Seattle, you never seem to disappoint. :);;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;556702;941;16;2;0;1;0;0;2;15/05/01 8:59;719;NULL;15/04/30 22:37;15/04/30 21:00;Account handed to attorneys;6,21E+12;;***;NB. I'm submitting this report on behalf of my biological mother with her consent. My mum had a contract with Virgin mobile which ended over a year ago. she received calls from SSDA on behalf of virgin mobile that her acc was handed over to them and she had to made a payment of R267 which she did believing she is parting ways with VM for good. but recently she has been called by MBD LC who also allerge that she still owes VM R144.40. She has made this payment also but she is not at peace as to why would she be made to pay VM so much money after her contract ended a long time ago, why VM didn't contact her directly after the contract lapsed to inform her of the over due amount. She is also deeply disappointed on how this matter was handled. She would like this to be sorted ASAP and her name to be cleared of any debts. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;824599;772353;9;5;0;1;0;0;5;15/05/18 9:26;719;NULL;15/05/16 23:22;15/05/16 21:27;Efficiency at its best!;8,81E+12;Ziyaad Hamid;***;Absolutely fantastic service from a polite and helpful call operator... Thank you Ziyaad! ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;825507;763402;29;2;1;1;5;3;5;15/06/12 9:09;719;2;15/06/11 22:55;15/06/11 21:10;incorrect order;8,31E+12;cashier;***;Yesterday I asked my nephew to buy me 18 biscuits as I sell them at work as an extra income. He paid R990 for 18 and he got 2 boxes which had 6 in each n and 1 pack which as a total.of 13. Without counting and trusting cape cookies to give the right order because he always buys for me there he took the biscuits and left. When I got home after work there was 5 short n it was late for me to call n query the shortfall. I asked him to go back n get the short biscuits and the cashier who assisted him said she has never made mistakes n there's cameras around. He asked her to check the cameras but she said they rotate and it wouldn't work. I just feel so betrayed as I am a loyal customer and trust should be part of their company values. I want them to check the cameras for the 10/06/2015 at 14h33 and they will see the order was short. The lady was very unhelpful and rude ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;865249;720641;14;2;0;1;0;0;2;15/06/24 9:05;719;NULL;15/06/23 22:24;15/06/23 21:06;Faulty tablet purchased ;8,81E+12;not sure;***;On the 25 may 2015 I went to exact because I needed a 10inch tablet and they told me they have only in Huawei and I ask them how is it since I haven't use that mobile brand. They told me that they have never received any complains about it. I decided to buy it using my account then they inserted the sim card wrongly and it stacked. They told me that they'll have to send it back and unfortunately it was the last one except the one on display. I told them im not happy but they convinced me that its still new I then agreed to purchase it. On the 07 june 15 it went off and I tried to switch it on it then continued vibrating and repeating the same welcome massage. I switched it off and on again still the same massage,I thought its a battery but it didnt charge. On the 8june I took back to the shop and they promise to send it for repairs. On the 18 they called that it was ready for collection,went the on the 19. When it was started in the shop it gave the same massage and it wouldn't stop nor switch off they said they will send it back. I bought it cause I needed it but I only used it for less than 2 weeks. I dont have my tablet but bought one and dont know why was It given to me faulty;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;869500;748506;1;2;0;1;0;0;2;15/07/06 9:07;719;NULL;15/07/02 0:00;15/07/04 21:08;upset;8,20E+12;;***;Ive tried sending emails to their customer complaints man agent and customer care since Friday and the emails keep coming back as rejected. I am currently Unemployed and made an arrangement on my loan account and for the past few months I've had numerous problems with them deducting the full in instalment from my uif that I receive and I have to go into a branch every time to do a reversal and on friday I called them and was advised that they can just reverse 50% of my money back to me, I'm fed up with them now!!!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;884593;373;15;2;0;1;0;0;2;15/08/15 9:53;719;5;15/08/02 11:43;15/08/14 21:54;terrible, no empathy, not so great customer servic;;;***;the whole experience was so terrible that the site wont allow over 1500 characters;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;481846;765374;14;2;0;1;0;0;2;15/09/04 9:20;719;NULL;15/09/03 23:06;15/09/03 21:21;Incorrect item delivered;;;;I ordered Asics running shoes and I received....A Mi-fi device with a receipt inside the box for Asics running shoes. I called the call centre to let them know. They said someone will call me back . No one called me back. I just received an email notifying me that my Asics running shoes have been delivered (no they have not ) and it urged me to rate the service. Well the service is poor. If someone had read the order they would have realised that the box delivered could not fit even 1 running shoe let alone 2. Can someone pls sort this out. My order # is ***.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;295613;787;12;2;0;0;0;0;2;15/11/05 9:34;719;NULL;15/10/14 8:18;15/10/14 21:35;Appalled How this Dr and his Staff treat patients;8,21E+12;Dr Charles Treurnicht;***;I was admitted into Hospital and treated by Dr Treurnicht. Every day he checked on me I received bad attitude from him. When I wanted to explain where I have pain he raised his voice and said he already knows what's wrong and I can continue with the tablets at home. On my last day I asked the nurse to have a word with him. He sends a message, Do not give her my nr. do not give her my business card. Yet I am his patient. ANd my medical aid is paying for his service. I walked in pain to his office and his receptionise was abrupt and raised her voice telling me I have no further business with him. He has discharged me. I must leave. He wil not see me. Yet I was in Pain. I am at home suffering. and his attitude towards me made me even more depressed. I was calm and even the other patients and nurses witnessed this. I'm just disappointed that he couldn't wait to get rid of me. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;890918;587;20;2;0;1;0;0;2;15/12/02 9:17;719;NULL;15/11/30 22:13;15/11/30 21:18;No delivery ;9,10E+12;N;***;On the 27 November 2015 at about19h25 we ordered pizza at the Southgate mall branch. I'm so disappointed with the service provided by Debonairs the call centre agent processed and confirmed my order twice! The call center agent advised my order would take 1 hour 30 minutes to arrive but I got nothing at my door step! Not even a phone call from you guys explaining why my pizza wasn't delivered. My wife is pregnant and she was really hungry. I don't accept your poor service as we are loyal customers.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;402620;353;5;2;0;1;0;0;2;15/02/19 7:58;719;NULL;15/02/18 21:55;15/02/18 19:59;Disconnected Services when payment has been made;;;***;Payment was made on the 6th of February for an account that has a payment date of the 11th of every month and proof of payment was e-mailed to [Email Removed] but today (18th February 2015) services were just disconnected without explanation and the next payment is only due on the 11th of March. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;821055;163;14;2;0;1;0;0;2;15/02/26 7:42;719;NULL;15/02/25 21:36;15/02/25 19:43;Disgusting Service at Mondeor Spar;2,90E+13;;***;I'm sad to say that I will no longer be going to my local Mondeor Spar anymore. I've bought food from there that has been off not once, twice or three times... but several! I'm horrified at the service that I received when I went to go complain, as I was told that I probably poisoned the food that I brought back because I was trying to make the shop look bad! Disgusting when the meat that I was returning was black and smelt like a trash can! Shame on you Spar!!!!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;807034;359;20;5;0;1;0;0;5;15/03/09 10:09;719;NULL;15/03/06 0:02;15/03/06 22:10;excellent customer service;;KIETH manager;***;Hi I would just like to compliment the excellent customer service of the branch manager Kieth, he went the extra mile for a customer ME and that the only kfc I order from since forever now, he sorted out his staffs faults and even gave me a courtesy call which I appreciated because I was so rudely treated by the other manager Winston or something like that when I ordered sometime ago. Thank you so much Kieth hope this gives you more recognition within the company keep up the good work. Much appreciated, I will always order only when you are on service. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;825381;806;21;5;0;1;0;0;5;15/03/09 10:24;719;NULL;15/03/08 0:09;15/03/08 22:25;Very clear and effective with lots of patience . ;6,11E+12;****r Wajah;***;Clear voice, explains well, tolerate good manners and show lots of patience, kept his word I have received my new contract via email as promised. Job well done. Thank you ****r. U are one in a million;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;825882;26;9;2;0;1;0;0;2;15/03/10 8:35;719;NULL;15/03/09 22:28;15/03/09 20:36;rejected claim;7,51E+12;;***;Please be cautious when signing with outsurance, I had my life and short insurance cover with OT. After six claim free years I had the unfortunate experience of loss whilst holidaying with my family in ****et. I telephonically lodged my claim and an accessor was sent to meet with me. I accepted to meet at my office boardroom, a 30 minute interview turned into a 2HR ************ session. The assessor being judge and jury came to the baseless finding of *****. Cancelling both my life and short covers. Common public option is that Ot has the reputation of rejecting claims contradictory to their tv adds. I can't understand why both policies were cancelled being independent policy portfolios. There finding are baseless and they haven't provided me with conclusive evidence to support their claims. I supp**** them with a police report from the ****et authorities, further to support my statement they didn't event contact the authorities . A point confirming that Mr Judge and Jury accessor has come to an inconclusive finding. I also believe it is unconstitutional to make these allegations against me without any proof. They have put me and my family in the a difficult position.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;461379;624;4;2;0;1;0;0;2;15/03/11 7:30;719;NULL;15/03/10 21:20;15/03/10 19:31;terrible service;;to many to even remember;***;i purchased a samsung fridge and within 7days a reported a fault with the door alarm and lights. i was told its an out off box failure so it needs to be swopped out. this was on the 3 feb 2015 till today nothing has been done. when i call samsung they always have different excuses but 1 excuse they always used is we tried calling the store but there is no answer. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;667136;587;20;2;0;1;0;0;2;15/03/12 8:26;719;NULL;15/03/11 21:58;15/03/11 20:27;TERRIBLE Hygiene Practices by Staff;;All Kitchen Staff;;I went into to Debonairs Pizza at Eldoraigne Village to order pizza and as the kitchen area is fully visible I was at a total shock at the lack of hygiene practiced by the ALL staff preparing the food at this branch. First of all their uniforms looked as if it hadn't been washed in weeks, none of them were wearing gloves while preparing the food and to top it all off there was a lady in the kitchen who was digging her ears and dusting it of on her dirty apron,the man who was taking the pizzas out the oven was scratching his sweaty armpit and I caught another man digging his nose!!!!!! WHAT THE HELLL??? I saw all of this as I was waiting to be served in matter of less then 3minutes. Arent your staff trained on food safety and the importance of practising cleanliness??? As a food outlet providing to the general public what measures are you ensuring that you sell food that is not contaminated with filth and disease? Where is the manager and why aren't your staff being monitored to ensure that good hygiene practices are carried out? This is unacceptable that your customers be subjected to food that is prepared by people who behave disgustingly!!! ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;827753;765374;14;2;0;1;0;0;2;15/03/14 8:12;719;NULL;15/03/13 21:42;15/03/13 20:13;Bad Service;8,71E+12;;***;Placed an order on 28 February (Order ID ***) with the estimated delivery date being 13 March (today). Unable to track the shipment I called Takealot on 12 March and was assured that even though it did not reflect on the system, I would be receiving my delivery today. Called Takealot today and was told by Ashley at the call centre that Takealot had to order one of the items from a supplier and this takes 3 - 5 working days. I advised her that this time had elapsed and to cancel that item and arrange for a refund if it was not delivered today. I further advised her to go ahead and send me the rest of my order without this item. She promised to return my call. Received no response from her. At 4.25pm received an email from Takealot saying the order has been shipped and is now with the courier. I have not received the order today as promised. I am a regular customer of Takealot and find this service unacceptable. Do not provide an estimated delivery time if you cannot honor that delivery. I am now left inconvenienced as I have to physically go out and purchase these items which I needed today. For this reason alone I will think twice before ordering from Takealot again.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;741512;26;9;2;0;0;0;0;2;15/04/21 9:39;719;NULL;15/04/13 8:35;15/04/16 21:40;Very Poor service fro Outsurance;***;Outsurance;***;Good day My name is Claudio Hammond, I put in a claim with Outsurance on Monday Morning @ 08h30am and got a claim number # : *** and surpricing enough What there adverts say is a load of Bull that Dave guy must call me about there service and I will tell him where to get off. I had no responce from them and everytime I give them My number to call but they do not, they only called my wife once that was on Tuesday the contractor that was supposed to come, i called back and ive been told outsurance cancelled the job with them. I called Outsurance Monday afternoon,Tuesday, wednesday and again today Thursday as No one came to have a look at my Burst geyser. They did not call to find out if the contractor came they wanted myself and my wife to deal with them directly. The excess on the other hand is ridiculus as that is the amount we pay per year. This was not the 1st incident we got put from Pillar to post as my wife normally calles them to put in a claim no wonders she asked me to call. I am so ****ed of with the Lack of service and interest in there products that they sell. I am not sure if its because we are situated in Reiger park or not a huge client not sure but BAD SERVICE ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;825074;807;14;2;0;1;0;0;2;15/04/23 17:44;719;NULL;15/03/27 7:28;15/04/23 5:45;WAITING FOREVER FOR REPAIR I HAVE TO FOLLOW UP;;CUSTOMER SERVICE SECTOR;***;27 march 15 did go with my phone for repair as it was still on guarantee.the problem was the battery which was not lasting.i was then told that the maximum time was three week and one of their customer service rep will call me for collection.three weeks passby no call from game i then had to visit the branch to ask and i was told that by the following day but no one again phoned me.Monday i had to call them and was promised that Tumi or Naome would call me back of which she did call me telling that she will phone me again the same day telling me when to come and collect my phone but she never called until now? why would i need to spend my atime phoning confirming but i was told that in three weeks time the phone would be back?why do you tell customers that three weeks the repair would be done whilist you know that it take months.why dont you call me informing me that the repair took long than what it was suppose to be. do i still going to get my phone and when is that. only a battery problem i dont think it will take months. please in future dont give misleading information to clients and again stick to your word? is my phone still there?;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;551527;23;1;2;0;1;0;0;2;15/04/29 7:16;719;NULL;15/04/26 21:04;15/04/26 19:17;ERROR ERROR ERROR;7,91E+12;;***;Today I am Gatvol, this is not the firts time the following happened but its the time to complain. Standardbank is ALWAYS ofline, there is always some kind of error, tonight I was busy on my phone and my airtime ran out, so I popped on my mobile banking and got data, there is all went south, Standardbank said on the screen technical error, so I logged out, just to receive a sms saying that R149 was deducted from my account AND ANOTHER R149 But here is the stinker there is no data on my phone. And did you know that Standardbank DO NOT have after hours nr? I am really sick of this and will rather go through the hassle of opening a new account with a different bank then spending one more error day with them. I did report this to Standardbank but all they always say is sorry. What if a woman get stuck on the highway and must buy airtime and this happen? ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;355829;772353;9;5;0;1;0;0;5;15/05/28 7:25;719;NULL;15/05/27 21:22;15/05/27 19:26;Great Service!;***;Thato Tsotetsi;;It was a pleasure speaking to Thato and my policy update went smoothly.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;859420;357;16;2;0;1;0;0;2;15/06/07 13:58;719;NULL;15/06/06 3:37;15/06/06 1:59;Vodacom unwilling to help a de*****ed customer ;I***-4;;***;On June 5 I queried unknown charges for over R1300 that had been debited from my bank account for Vodacom. The usual amount I pay is R166.10. I do not currently live in South Africa, and I pay the fee for a contract I don't use, hence the normally small amount. Vodacom customer care responds saying my contract has been upgraded and a new one has been activated. I certainly didn't request this, and it is a case of *****. In the emails back and forth since then they have just led me in circles, asked for authentication details numerous times, and persist in asking for documents I cannot provide outside of South Africa (I live in Taiwan). They still refuse to give the case to their Forensics department, even after I have given them numerous documents and details, and even though it is quite clear that this is outright *****. Vodacom has taken my money, has seemed to allow someone to **********ly activate a new contract under my name, yet they make it impossible for me to even start the process of correcting this nightmare.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;570429;793962;16;2;0;1;0;0;2;15/07/28 4:40;719;NULL;15/07/27 18:39;15/07/27 16:41;Telkom Internet;8,20E+12;Telkom;***;On 2015-06-29 I made an application for a new line to be installed at my residence.Today 2015-07-27 still no line has been installed. I recieved numerous sms updates from Telkom that a technician has been dispatched to install the line.Then later to recieve another sms to indicate postponement for another week. So its been going for a month now.Today I phoned Telkom about the installation,the call centre told me that according to Telkom the line has been Installed and working correctly.A month has passed and I still have no Line and I am being billed for the line that I still dont have.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;626486;893260;16;2;0;1;0;0;2;15/09/09 8:15;719;NULL;15/08/17 22:08;15/08/17 20:16;DATA RIPOFF;8,20E+12;;***;I have just checked my MTN statements and have seen that MTN is charging me for switch packet data. I have a gig loaded monthly and never went over this.. for the last 5 months my phone bill is in excess of R1000. I also have a credit limit set on my account of R3850 as that is what i can afford! MTN has not cut my phone and has just let it ring up a bill of R10 000 which is mostly for data charges! I would like someone from MTN to please sort this mess out before i report this to ICASA for reckless lending. I will notnbe paying for any amt over and above the credit limit set!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;884591;357;16;2;0;1;0;0;2;15/09/01 8:08;719;NULL;15/07/02 0:00;15/08/31 20:09;Never received R400 worth of data sent to me.;8,81E+12;;***;On the 2/07/2015 my fiance sent me R400 worth of data to my tab via a Standard bank ATM, I never received this data. We called Standard bank and they informed us that the transaction had gone through, however I got nothing. I still have every single message on my tab with data and airtime I had put in or received, except this 3gigs I had apparently received. I again contacted Standard bank because losing R400 with no explanation is a lot if money. They investigated the complaint and told my fiance that it has gone through on their data base. They instructed us to contact vodacom. However I'm going through Hello Peter on the basic principal that this is the 3rd major problem I've had to go through with vodacom in the past two months. From rude service to breach of contract and now this. I have emailed Vodacom directly to fix these problems, but to no avail. I need this to be sorted out, I don't see why I have to phone and email 3 or more times just to get no response or explanation. I just want proper help and service that I am paying for, is that asking too much of them? Regards Nitelark;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;364047;188;16;2;0;1;0;0;2;15/08/25 7:46;719;NULL;15/08/24 21:19;15/08/24 19:47;********* business - Capping once off data bundle ;7,40E+12;;***;This is my 2nd complaint in 10 days. I have been waiting since last Tuesday for Cell C to let me know what they are going to do about capping my once off 3GB data bundles at 1.6GB. I am unable to use my full data that I have paid for. Cell C's technical team were going to do a reset but it made no difference and I was still not able to have access to the internet and use the 2GB that I have accumulated. Once again I had to buy a data bundle, to surf the internet. The capping issue started in April and I only realised that they are capping me once I activated my cellular data usage, as my data bundle didnt last as long anymore. Cell C shouldnt be allowed to cap my data bundle. It borders to ******** business practise. Charging a fee but only allowing a person to use half of it and making them buy a new bundle. And they also had the cheek to say I must look at my ipad device, which might cap the data. Istore confirmed that various other people are having the same problem as me. The device cannot cap data. Something fishy is going on. I'm definately switching to Vodacom, where I get regular data usage updates and am not being **********.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;894071;793962;16;2;0;1;0;0;2;15/09/10 8:47;719;NULL;15/08/12 22:33;15/09/09 20:48;No feedback;6,60E+12;;***;i sent the cancellations dept. a cancellation notice on 12 August 2015 receiving only an automated reply that someone will contact me soon. I requested a quote for the settlement amount which to dAte I have not received nor has anyone contacted me yet. The cancellations dept. cannot be reached via telephone. After threatening them with Hello Peter last week I received an email with a reference no. And that was it. The call centre cannot assist me nor can the only store in the Vaal Triangle. What must I do to get a reaction out of this *********** bunch;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;633869;697;40;2;0;1;0;0;2;15/09/07 7:24;719;NULL;15/09/06 21:08;15/09/06 19:25;Irresponsibly charging me;;Jannie;***;I hired a vehicle from avis centurion, I had scratched the vehicle on the drivers side back door, which I take full responsibility for, I returned the vehicle I signed to say what damage was caused to the vehicle and were. Jannie from avis centurion inspected the vehicle and asked me to sign for the scratch. I then was told by him that avis will get three quotes and get back to me on what the cost will be as they take the lowest quote. I then wait three weeks before avis can get back to me I was then told I will receive an email for the charges. I was then charged for damage to the front bumper yet when dropping off the vehicle Jannie clearly saw that the only damage to the vehicle was the scratch on the back door. The second problem is I have taken pictures of the scratch and what I can't seem to understand is that they bought a new door for a minor scratch. And this was done without even showing me a single quote yet I was promised I will get three. Furthermore who ever will be dealing with this I can send you the pictures of the scratch for witch an entire door had to be replaced. Seriously avis centurion you cannot have *********** people doing this to clients. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;902596;357;16;2;0;1;0;0;2;15/10/05 8:55;719;NULL;15/10/04 22:46;15/10/04 20:56;2GB Data Bundle;I***-9;;***;Dear Hellopeter I took out a 2GB Data Contract with a LTE Router and now I have to pay R1143.73 on out of bundle tariffs . I did not take out a data bundle pay per use. I took out a data bundle contract for 2Gb. They were supposed to stop my data when it reached 2Gb. Can you please sort out this as I am a pensioner and cannot afford to pay this premium. I am going to pay only what my contract stipulated. The old contract was R104 and the new LTE Contract is R129. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;364500;196;23;2;0;1;0;0;2;15/10/16 8:14;719;NULL;15/10/15 22:09;15/10/15 20:15;debit order mistake - lesson not learnt;;Altech ;***;I posted a complaint in may 2015 of how my account had been in arrears on altech's statements despite having a debit order in place. They assured me that the debit order matter would be resolved. It had been resolved for a few month till someone forgot to push a button or submit on time for the debit order run. So now my accounts are in arrears again and this month got charged R912 as apposed to the normal R786.00 per month. It really baffles me how an organization that is listed on the JSE cannot get this right. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;800760;873;41;2;0;1;0;0;2;15/10/08 17:05;719;NULL;15/10/08 6:52;15/10/08 5:06;Daylight ******s, ******** and *********** staff;8,60E+12;Virgin Active;***;I was with the club for over 1yr, stopped going to the gym in Nov and continued paying until Feb-Mar when your indian lady called me saying I was being by 1 payment of R270 I think, told her to cancel my premium as I've relocated to Gauteng and im far from the gym however I will make the payment that's due. She advice that I will have to pay the joining fee all over again when I want to join....Understood, but what I don't understand was a gentlemen calling me 3 months later for a payment of over a R1000 and I explained the situation he apologized and assured me the matter will be resolved. WHY AM I GETTING A SMS'S OF DEMAND? WHY AM I IN DEBT OF R2000? WHY ARE YOU FORCING ME TO CONTINUE TO PAY FOR SERVICES NOT USING? HOW DESPERATE ARE YOU TO KEEP THE MEMBERS? HOW ********* ARE YOUR STAFF AND CLUB AS A WHOLE? ?OU CAN CONTINUE TO BILL ME JUST KNOW THAT SHOULD MY NAME BE LISTED I WILL HAVE ENOUGH POWER AND MONEY TO DRAG YOUR NAME , I WORK VERY HARD FOR WHAT I BELIEVE IN AND YOU WILL NOT GET A CENT FROM ME! If there's one thing I can't stand is poor service and incompetency. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;176411;481;22;2;0;1;0;0;2;15/10/13 8:52;719;NULL;15/10/12 22:48;15/10/12 20:53;UNABLE TO REMOVE BENEFIECERY;***;UNDERWRITERS;***;Medihelp is unable to remove my husband from my Medical Aid even though I am the Main Member and my husband is only a beneficiary. I am making the monthly payments and now Medihelp is forcing me to cancel my membership and re-apply because they do not want to remove him from MY medical aid. No one is able to help me and keeps giving excuses instead of trying to assist me.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;615021;893260;16;2;0;1;0;0;2;15/10/22 20:59;719;NULL;15/10/20 10:47;15/10/20 9:00;MTN Once off Data Bundle Problems;9,10E+12;;***;I am with MTN through Autopage. I have purchased a once off 6 month recurring data bundle, it was too little so I loaded airtime to purchase another, as the terms and conditions stipulate that you can load as many as you want of any denomination. I try to purchase this new data bundle but it keeps telling me it is not compatible with my current bundle. I have tried calling MTN I DID NOT GET trough as the computer keep telling me my contract is through Autopage. Autopage has let me know that this once off long term data bundle is to do with mtn and they cannot help me. I do not want to waste my money on a purchase of a normal data bundle as it expires within a month and it is much more expensive. If I had the option I would delete my old long term data bundle if I have to just to purchase this new bigger bundle. but nobody can or wants to help me. MTN cannot advertise this to me if they are not willing to help me or at least state it is not available to autopage users ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;124333;718585;22;5;0;1;0;0;5;15/10/27 7:56;719;NULL;15/10/26 21:49;15/10/26 19:57;Thank You;8,20E+12;;***;I would like to thank the Momentum Health team for paying claims timeously, for always assisting me with enquiries in a very friendly and professional manner and for having an all around professional and curteous attitude. It is greatly appreciated.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;606517;748506;1;2;0;1;0;0;2;15/11/06 8:45;719;NULL;15/11/05 22:42;15/11/05 20:46;Capitec is just plain USELESS;9,01E+12;Nazeema de vries;***;Hi, I was a Capitec client and moved to another bank due to Capitec *** my money from my account.I had 2 accounts, one 4 my salary and savings account.What happened was my new account was debited with an amount of R2700.so I went into the branch here in Grahamstown and asked what had happened.I was told that they cant do anything on their side I have to call head office. I called head office, laid a complaint with ref #CM 09/2015 - 26854.JULIES A *** and also spoke to my Lawyers with regards to this matter. Axon Foundation is helping me to get my finances in order.This is not Debt review or administration. Call them and ask to speak to RENCHIA - ***. Their email address is [Email Removed] and they will be able to tell you why you (the bank) were not supposed to debit my new account. I spoke to a guy OSCAR and he **** 2 me telling me that he'll help me to get answers from Capitec but he never called me back neither did he email me.Nazeemah de vries was trying to assist but only when I called her she told me that MANAGEMENT WOULD GET BACK TO ME...did they? NO! and I don't think they ever will. I need this sorted out BY THE END OF (26/10/15) THE DAY. Respond plzz;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;679791;188;16;2;0;1;0;0;2;15/11/11 7:59;719;NULL;15/11/10 21:55;15/11/10 20:00;Over subscribed network not delivering;8,00E+12;;***;I am less than 3 weeks into a 24 month contract for the LTE 50GB per month deal. This replaces the ADSL connection I had, as the ADSL was very unreliable and slow. Initially, Cell C had great performance. Close to 50mbps down and 30mbps up. This persisted for 2 weeks. I'm into my 3rd week and the network is much slower at 10mbps down and 11mbps up. I do these tests at least twice a day so I have historical data. Latency is not an issue as it is below 20ms. Signal is also not an issue as I am using a directional antenna positioned to face a Cell C tower close by. My RSRP and RSRQ values for signal are excellent. My question is, what is Cell C going to do as the network becomes over subscribed and I no longer get the speeds I used to get but I'm locked into a 24 month contract?;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;922747;172;9;2;0;1;0;0;2;15/11/26 14:54;719;NULL;15/11/26 4:37;15/11/26 2:55;SA INSURANCE ARE TOO EXPENSIVE ;8,11E+12;Whole company ;***;I did an insurance quotes I was offered a quote of R2453 via Hippo online with Budget insurance I then received a call my quote was double infact it's was the same as the one daildirect gave me 2days ago. I personally fell that this is an Systemetic Aperthied. They use ITC information which is not up to date to dicede on the risk. I am credit free and I feel that vehicle insurance companies are making it impossible for people to be insured I was offered R5760 pm on one vehicle. These people are crazy. I know people who are in debts and drive more expensive cars and the pay ways less than me infact less than R1000 this is a ******* I'm very disappointed with the telesure group. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;933213;704391;9;5;0;1;0;0;5;15/12/23 18:54;719;NULL;15/12/23 8:46;15/12/23 6:55;fantastic;***9;itumeleng;***;my premium was about to increase by the end of january-i did call miway they helped me so that my monthly premium will no longer increased im gonna pay the old monthly premium....;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;283396;774118;6;2;0;1;0;0;2;16/01/12 15:31;719;NULL;15/12/24 5:26;15/12/24 3:32;Admin fee of R395;9,01E+12;;;I did not sign any agreement to paying R395.00 to use their services. Their website did not mention any deduction of R395 to use their services to find a load the messages shows that it is a free service. Please send me the recordings or documents I sign to verify that I agreed to paying the admin fee.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;942599;893260;16;2;0;1;0;0;2;16/01/22 8:44;719;NULL;16/01/21 22:41;16/01/21 20:45;Account Billing;9,01E+12;;***;i took a contract phone and i failed to pay for 3 months due to change of bank account now when i want to pay they say i should call the legal service which i tried calling for the past months and the account is holding me to buy a car i need help so i can pay the account and get over it ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;502011;25;1;2;0;1;0;0;2;15/02/05 9:05;718;NULL;15/01/28 22:45;15/02/04 21:07;5 days and counting, no response no assistance ;***;Ruzaan Adams;***;I have recently relocated to the eastern Cape where I am still looking for employment, My Clio 4 is on the verge of being repossessed and nobody seems to be able to assist. I got contact details from James Nortje, I ended up logging a call online with your system which Guaranteed feedback in 1 working day, I tried many times Friday to reach Ruzaan and even left messages. I ended up using a 110 airtime voucher and got absolutely nowhere. It's been 5 days and nobody from MFC has got back to me. All I want is a breakdown of my arrears instalment and a total so that I can make a plan to pay it back to you. I have already resumed my instalment of R 4650 a month and I emailed proof of payment through. Please somebody get back to me so for 1, I don't lose a vehicle and for 2, you don't lose a loyal customer for life.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;757487;28;1;2;0;1;0;0;2;15/03/05 8:58;718;NULL;15/02/26 22:52;15/03/04 21:00;Absa car Insurance Frustration;8,01E+12;;***;Good evening, My name is Nicolette Dirk and I am a reporter for the Cape Times This month I have had the absolute worst experience thanks to Absa Insurance's incompetence. I have insured my car with them for just over a year and last month their accounts were taken over by FSP Solutions. Well it turns out not only did Absa incorrectly bill me a month late on my debit order when I started, meaning I will have to pay double with FSP as my account shows it is in arrears, Absa also sent FSP the incorrect banking details meaning I had to be constantly called and texted by FSP telling me they have not received my premium payment because of this error, which I have not caused. My broker has told me Absa's human error , which I call incompetence will be happening to several other clients now that FSP has taken over. My credit record reflecting badly because of this is unacceptable. I would like to know how Absa will get to the bottom of this matter. I am actually considering writing a story about my experience as I am sure I am not the only client dealing with this frustration. I hope to hear from someone at Absa soon. Kind Regards, Nicolette;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;462191;357;16;2;0;1;0;0;2;15/08/02 9:49;718;NULL;15/08/01 23:41;15/08/01 21:51;Vodacom Sucks;8,21E+12;;***;Vodacom has a problem with their allocation with their bundles on contract it will seem,but in the meantime it is going off of my Airtime.to be 1 min on the internet is costing me about R5.will they atleast refund customers for this or must we take the knock for their problems.why not send a sms out to warn costomers about this problem.must we waste our airtime first.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;879722;893260;16;2;0;1;0;0;2;15/08/22 9:19;718;NULL;15/08/01 23:09;15/08/01 21:21;CONTRACT UPGRADED WITH ACCOUNT HOLDERS CONSENT;A***;MTN CORPORATE;***;MY MTN CONTRACT WAS UPGRADED AND A NEW CONTRACT TAKEN OUT IN MY NAME WITHOUT MY CONSENT - I HAVE QUERIED THIS WITH THE MTN STORE AT THE PAVILION SINCE MARCH THIS YEAR- TO DATE NOBODY HAS CONTACTED ME - MY ACCOUNT IS BEING DEBITED WITH RIDICULOUS AMOUNTS I HAVE HAD NO JOY . MTN YOU BUNCH OF ******* - I HAVE BEEN A LOYAL CUSTOMER OF YOURS FOR THE PAST 20 YEARS- NEVER EVER HAD A DEBT RETURNED - SHAME ON YOU ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;584139;373;15;2;0;1;0;0;2;15/10/16 9:01;718;NULL;15/10/15 22:49;15/10/15 21:03;Worst Hamburger ever! ;5,50E+12;Management;***;We ate at the Wimpy at our Airport in Port Elizabeth today at 5:30pm. We had their R50 hamburgers...my patty was luke warm on the outside dry tasteless and cold inside. I was very surprised when only after a few minutes after ordering they brought our food? We started eating ...just to realise why they served us so quick! Old pre-prepaired chips and patties! I asked the waitress to take my food back and re-heat the cold patty, which she did but that did not change the taste! I have never had such an disappointing meal ever at a Wimpy before! ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;191807;748506;1;2;0;0;0;0;2;16/01/18 9:07;718;NULL;16/01/17 23:02;16/01/17 21:09;Lauren checks peoples accounts;***;Lauren Sonique Fredericks;***;Lauren Sonique Fredericks works at Capitec call centre, uses her login details to view peoples bank balances. People who does not even call into the centre. Her contact: +27 (60) *** [Email Removed] ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;812382;714411;15;2;0;1;0;0;2;15/02/05 7:51;718;NULL;15/02/04 21:30;15/02/04 19:53;Disgusting ;*** ;manager;***;Sunday night I went to Simply Asia and I ordered me a 614. My daughter and I was eating it when suddenly I bit on a hard piece of plastic. I was so disgusted it was so nauseating my whole night was ruined I felt sick after that what if I swallowed it. I went to complain and then the fat lady went to the back and spoke to someone,then after letting me wait a whole 10 minutes she comes out and tells me her boss isn't there and she can't do anything about it I should leave my number and she will call me back the next day. It's funking Wednesday and the fat *** is still phoning me. I will never eat from that disgusting place ever again. I wish they close down and I'm telling everyone about this ****ing filthy place. What other things doesn't fall it there food. Ewwwww;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;821603;793962;16;2;0;1;0;0;2;15/02/27 7:59;718;NULL;15/02/26 21:29;15/02/26 20:01;Frustrated with Telkom's inefficiency;6,20E+12;;***;On the 16th February 2015, an amount of R3419, 97 was debited off my account. On the same day a further R369, 20 was debited. Upon phoning Telkom call centre, I was told that I had cancelled my contract and re-instated it. I have never done this and I had no knowledge of any cancellation. I spoke to Karen from the call centre in Johannesburg on the 20th February and she assured me that the R3419, 97 would be credited immediately as there was some misunderstanding (Reference Number: ***3) On the 23rd February I called the call centre again and spoke to Lizanne. She told me that the amount would be credited immediately. Today, the 26th February my money has not yet been refunded. Now I'm wondering how many other people are being ********** by Telkom as January's billing was R587, 74 and my contract has a ceiling of only R369, 20. Is Telkom going to compensate me for their default, as I have no funds in my account to pay off other month end debits. -Frustrated Telkom mobile subscriber Email: [Email Removed];;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;831981;793962;16;2;0;1;0;0;2;15/03/25 18:42;718;NULL;15/03/25 8:38;15/03/25 6:44;telkom adsl/internet are useless;8,61E+12;;***;We have a business internet line through telkom. Our internet went down on the 12th of march. After phoning telkom I received the following referance number: 554Crk120315, I was informed the monday when I phoned again to follow up that it was a central fault and that technicians are working on the matter. I received a new referance number on the23 of march being 218crk230315 as our internet is still down. We are really upset as this is a bussiness line and its been 2 weeks and no technician has been to our premises. After phoning numerous times the call centres just say that we need to wait for a technician. I would not recommend telkom to anybody. As the service is really poor. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;230758;1105;24;2;0;1;0;0;2;15/04/28 8:16;718;NULL;15/04/24 22:06;15/04/24 20:18;short staff;;;***;Hi I'm a loyal customer to this branch at the airport, in fact I advise everyone family and friends to use this station, well on second thought I only use this station for filling up no other! Its with great sadness that I now need to make use of your competition BP up the road, during your night shift you only have have 2 staff members and this is not enough to keep up with the demand at your station. I have been using your station since it has opened and therefore know that you only have 2 staff members we attend to ceiling during night shift. Cars are waiting for service while the two attendee is running wild trying to attend to everyone. We don't have the time to wait around to be served, I normally fuel on my way to work, so I would rather busy BP than to arrive late for work, don't take my word for it check in for yourselves you have cameras. I await your urgent response, kindly be advised that if I don't get the desired response in time I will write to all forms of media, to make others aware of this sad state of service.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;697997;689782;6;5;0;1;0;0;5;15/04/23 20:48;718;NULL;15/04/23 10:48;15/04/23 8:50;Awesome assistance;8,80E+12;Gail ? Nadia;***;These ladies have made my home loan application so simple. Thank you both for all your assistance :);;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;846456;748506;1;2;0;1;0;0;2;15/05/05 8:07;718;NULL;15/05/04 21:46;15/05/04 20:09;Repeated late process Forex payment, bad attitude;***;Vernetha Kruger ;***;I have had bad experience with Capitec's Forex division for some time now, but a month ago the manageress of the Forex division, after failing to credit the regular payment, had the audacity to warn me not to send emails to the person who I have always dealt with. I eventually filed a formal complaint with the bank. Albeit I was contacted promptly with a reference number and a designated person's name, no one actually bothered to follow-up. Eventually, a month later, the Forex division again failed to credit a regular payment (it is and has been send every month for the last 3 years+), this time the payment was delayed for 5 days (their own terms and conditions stipulate up to 48 hrs), i.e. the payment was made on 30 April early in the morning, I've only received it in my account at 19:58 on the 4 May. In the mean time, while my money was rudely withheld by the bank, no one bothered to contact me, neither to advise me with the progress of the withheld payment, nor with the resolution of my formal complaint. A warning to everyone who intends relying on Capitec's Forex division - be aware, the clerks there will let you down big time, and then they will treat you with attitude!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;694556;893260;16;2;0;1;0;0;2;15/05/17 8:39;718;NULL;15/05/16 22:26;15/05/16 20:41;paying full price for half product;8,81E+12;;***;On 26 March 2015 I upgraded my contract for the Samsung tv and phone deal. I received the phone and was told the tv.would be delivered in 2 weeks, which has now turned to 2 months. I have gone into the shop with no success and I have tried calling the 808 line with no success there too. I have also left numerous messages on their Facebook page and they don't seem to take this issue seriously. This is the second month that I am going to be paying full price for half a product. How fair is that. It seems like MTN does not care about their customers, I also asked to amend my debit order and was told it was done but guess what? It hasn't been done. Almost 10 Years being a loyal customer to MTN and this is the treatment I get. Wow maybe it's time to port, your data costs are ridiculous anyway. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;855250;748281;18;2;0;1;0;0;2;15/05/27 8:24;718;NULL;15/01/16 22:13;15/05/26 20:26;TomTom CashBack a complete lie;9,40E+12;;***;I bought a TomTom GPS XL in January this year while the CashBack campaign was running. I entered my details and followed the procedure to claim my money (R300) back to the T. Four months have passed since then. I have received two confirmation e-mails to inform me that my request has been processed but I have not been paid back as of yet. The one e-mail said that I would be paid in 28 days but nothing has happened. I feel that a company should hold true to their marketing campaigns and follow through on their obligations.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;392708;899;14;2;0;1;0;0;2;15/05/24 7:25;718;NULL;15/05/23 21:19;15/05/23 19:27;NO response with regard to a complaint;;Head Office;;I posted a complaint on April the 5th with regards to absolutely disgraceful service by Foschini on the 25th of March. I was assured that it would be investigated and I would be contacted in this regard. Sadly Foschini has not responded to my complaint at the end of May which is quite distressing. I indeed find it to be sad but true that Foschini has no regard for their loyal customers and do not fear losing such customers. I will advise fellow consumers on my experience and to the best of my ability avoid spending money at a Foschini store or any affiliate.I without a doubt can state such a situation would not have occurred had my complaint been at an edcon affiliate or Woolworths. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;862020;688284;23;2;0;1;0;0;2;15/06/15 7:43;718;NULL;15/06/13 21:38;15/06/13 19:45;yes;7,90E+12;;***;My car key stared to give me problems and I change it and use spare key, weeks later on the 23rd of April I got a call from tracker and they told me that my unit is faulty. We made a appointment for the 28th April of which I took it in and the unit was replaced.On the 14th of May I got the sms from tracker stating that there is a problem with the power supply on the unit, I ignored the sms because it was installed 2 weeks ago. My car battery stared to give problem and I bought a new battery 3 weeks ago. My new battery also stared to give me problems.I have to jump start my car every morning until someone said to me I must get my tracker unit checked out. I called tracker and the technician came to out and the car was taken to the work shop.The technician came back with my car and told me it was the unit draining my car battery but he replaced it with a new on, that was yesterday, he also told me that their unit has damaged my battery.This morning when I had to go to work my car could not start again. Now I am sitting with a car that cannot star every morning and a new battery that is damaged due to the tracker unit that I have been paying for every month for 4 yrs;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;865781;765374;14;2;0;1;0;0;2;15/06/25 8:07;718;NULL;15/06/24 21:57;15/06/24 20:09;Robbing me! ;;;;I'm really angry and upset. On the 21st of April I placed an order of 339 from takealot for two items.. I had a voucher and so I paid from my credit card 239. The one product was defective. That was 159. I returned it to takealot and my account was only credited with 59.this is ridiculous. And *****ing. Who's to say I didn't use the voucher on the other product. In websites like Zando they equally distribute the voucher. Therefore at least they should have credited me the full amount of 159.u guys are robbing me I'm really upset and don't expect this from url. And if ireturned the other one they would take the money there too. Disgusted. Unfair ********* treatment ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;866982;499;18;2;0;1;0;0;2;15/06/30 16:23;718;NULL;15/06/29 6:11;15/06/29 4:25;Long wait ;;;***;My international package tracking no: RJ***CN has been stuck in the JIMC since 20-06-15. Still in transit. No idea what's the hold up. What an utter inconvenience I just hope it has not been tampered with and arrives asap. I fear making international orders now. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;209389;188;16;2;0;1;0;0;2;15/07/15 7:43;718;NULL;15/07/14 21:32;15/07/14 19:45;Faulty handset;***;Sales;***;I have a long term relationship with Cell C. I am a very loyal customer. I was due for an upgrade on my existing contract. A lady called me to confirm which done I was interested in and the diligent address. My handset was delivered mid February. I stand to be corrected. Since then I've had endless problems my Samsung S5. It's freezes all the time. Something needs to be done here or else I will,take this matter up with ICASA. I'm a paying customer who deserves good service. Come on Cell C wake and smell the coffee.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;880822;188;16;2;0;1;0;0;2;15/08/05 7:43;718;NULL;15/08/04 21:22;15/08/04 19:45;supacharge bonus;***;Veronica;***;Supacharge bonus not suppose to expire. Call centre keeps cutting call. Useless service. Ref. No ***;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;476673;785112;9;5;0;1;0;0;5;15/08/14 17:48;718;NULL;15/08/14 7:47;15/08/14 5:50;Exellent Service;6,61E+11;Viviene;***;I dropped my son's Laptop and crack the screen. The laptop was replaced within a week. Thank you Alexander Forbes for you good service.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;764096;893260;16;2;0;1;0;0;2;15/09/09 7:40;718;NULL;15/08/17 20:54;15/08/17 19:42;Cannot use full contract since inception;A***;;***;We renewed the contract in Feb/March 2015 -MTNChoice100M Since then I have not been able to use my data, sms service and receive my airtime on an adhoc basis (if I am lucky). Visiting their branches on numerous occasions they told me that all my issues will be resolved in 24 hours, it has now been months. The last time I went into the branch they advised that my SMS and data services had not been activated on the system and they would rectify it within 24 hours - this has still not been done, yet they deduct the money from my account monthly. The branch also called the call centre on multiple occasions with no success. In short I want to cancel this contract immediately with a refund (I am happy to pay for what I was able to squeeze out of my phone) as MTN has breached their contract as they have taken my money however they have not provided the agreed services. I am not interested in them fixing the problem, we are beyond that. I have been a loyal customer for years - NEVER AGAIN!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;886884;707890;13;5;0;1;0;0;5;15/08/24 20:47;718;NULL;15/08/21 10:42;15/08/21 8:49;Good service strjdomPark ZAMEER /NICOLE;;Zameer and nicol;;I received most polite, courteous and efficient service both on arrival and collection. It was a pleasure dealing with AutoMagic. Also the prompt & friendly service from Budget Hire was most impressive;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;893019;163;14;2;0;1;0;0;2;15/09/08 7:30;718;NULL;15/09/07 21:31;15/09/07 19:32;Spam;;Manager;;I receive regular updates about specials at your supermarket. I never requested to be included in your sms database, and there is no opt-out option in the messages. These messages are so annoying that I have gone to your supermarket in person to request that my number is removed from your data base, but this has not been done. Please rectify this. It is rude and inconsiderate that you use people's personal contact information for promotional purposes without their express permission.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;551038;793962;16;2;0;1;0;0;2;15/09/09 3:22;718;NULL;15/09/08 17:18;15/09/08 15:24;Adsl line takes over month to obtain;8,70E+12;;***;app**** for an adsl line. They came out and installed the line. I am trying to get it to work now for a month only to find out that they didn't put an adsl one in but instead installed a telephone line only...we didn't even want a telephone attached and told them this. The line is still not working but in the mean time I am being billed for adsl I don't have ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;411652;893260;16;2;0;1;0;0;2;15/09/11 7:46;718;NULL;15/09/09 21:43;15/09/09 19:48;MTN still taking my money for no reason ;8,50E+12;Veronica;***;MTN has now ****** me of another R880 no one responds Veronica promised to sort it out now she is MIA This company is a joke! Stop *****ing my money !!! ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;745110;751184;14;2;0;1;0;0;2;15/09/11 7:46;718;NULL;15/09/10 21:44;15/09/10 19:48;Meat terrible quality ;;Management ;***;I bought a lamb back... But wow the look of the meat was amazing as the chops were big and thick..but wow Wat a disappointing experience the meat was so tough we could bot eat it and I served my guests this meat how embarrassing.... My jaw was literally sore from trying to chew that meat...the grade of meat bought should really be looked into....same day I bought sushi....and it made me so sick....the next day it was either the Sushi and bad meat combined or the sushi tbat affected my stomach not really sure which is which bit over all a terrible experience... Totally off putting!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;540276;893260;16;2;0;1;0;0;2;15/11/06 18:53;718;NULL;15/11/06 8:46;15/11/06 6:55; CONTRACT UPGRADE;8,50E+12;;***;I did an upgrade last week and they said they will deliver my new phone within a week because they have stock of the phone I wanted.Today is Friday and still no phone and no notification of why the delay This is unprofessinal because they could have called me and told me if they have a delay.. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;920035;574;41;2;0;1;0;0;2;15/11/19 8:29;718;NULL;15/11/18 22:13;15/11/18 20:31;unfair billing on my account;;;;recently i got a email from planet fitness stating i owe them money. i called planet fitness and told them i am currently i am not in the country and can i make the payment when i get back, they said it was OK. then when i get back in south Africa yesterday i received an email from a debt collector with a higher bill. the amount i owe is from august and September which was supposed to come of my account via debit order. the thing i don't understand is i have a printed statement from planet fitness which i got last month stating i owe nothing at all , then all of a sudden i have this bill for 2 months. i am confused as to whether i can do something about it or i just have to pay it. for me its unfair , they cant just land me with this bill from the blue yet the statement shows that nothing is owed after those months have passed that they say i didn't pay. please give me advise on what i can do i am stressing. thanks for any help;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;923205;873;41;5;0;1;0;0;5;15/11/27 8:16;718;NULL;15/10/13 0:00;15/11/26 20:18;Great service;8,11E+12;Abhi Mohunlal;***;I am very pleased with the service received from Abhi Mohunlal from Virgin Active, Bluff. He is a very friendly and helpful consultant. He really went out of his way to assist me. I had some issues with my contract and he sorted it out in no time. He is really efficient and goes the extra mile. Keep up the good work Abhi :)..;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;926120;359;20;2;0;1;0;0;2;15/12/04 8:31;718;NULL;15/12/03 21:15;15/12/03 20:33;WORST SERVICE EVER;8,51E+12;CHRISTINA;***;Good Day I don't know where to start. i'im not sure if you guys run the worst FFC IN CONSTANTIA or you let your employees do as they please with customers after 6pm. I was there at 21:15 at the drive through to get some take aways but was let to keep idling for vey long which was unacceptable. when Christina finally decided to assist, I asked if they where on lunch since they took so long to assist where as the place was not that busy at the time. I got a very bad response which was \what is your order\"" with a very bad attitude and with no apology for being kept for so long waiting. I further emphasised on my question as this got me very irate. the next response was \""I will leave you there if your not going to place your order. now this got me thinking if the franchise does not care at all about their customers as this was one path of getting the store to loose more customers. please do something about this as I believe that customer care should be the first priority in running a successful business and retaining clientele. """

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Cell C's replyOfficial

21 Feb 2015, 08:27

Hello terrorbyte,

Thank you for posting to us.

We apologize for the unsatisfactory service and inconvenience caused. One of our team members will contact you and assist with this matter. Do expect communication soon.

Regards
Cell C | PN

Cell C's reply21 Feb 2015, 08:27

Official