Migration without Permission - Took my money but gave me none of my contracted quota

Out of the blue I received the following 2 messages at 1am on a Sunday... “ Thank you for your request to migrate, it will be effective on the date you have specified. Cell C” “ Your [Upfront Pinnacle 3GB TopUp] has been migrated to [Upfront Hybrid Zero] . Cell C”

I requested NOTHING and I assumed it was a ****/trash message. However I was charged R249 like i am every month BUT when it came to getting my data, minutes, etc today (a week later) I received nothing...

What on earth is going on please? In my books I call this theft. Cell c has taken money from me and not provided the service/contract I signed up for. I am furious!

I want this fixed within 24hrs. I didn’t create this problem cell c did so you need to fix the mess you have created! I want my online Pinnacle 3GB restored to its original state.