RT
Raymond T
1 reviews | Active since Aug 2013
02 Oct 2019, 12:36
Migration theft!
Cell C this migration is absolutely ridiculous!
Last year you ran a promotion for the iPhone 6s on the pinnacle 600 for R499 a month.. which I took 600min,1gb data and 1000min Wi-Fi calling. Now I get a sms that you want to move me to a pinnacle 3gb with 240min for R525??? Please explain the logic in this and how you got to the conclusion that this is fair to your customers? Doing this you make my contract unviable and completely overpriced. I use a 1***min a month and now you want me to pay more for the same serviced I signed for a year ago? Your sms says contact the customer care line, they are clueless and they don’t know what to do, same thing with the store I visited?
On top of all of this, the signal at my office is terrible(Across Steyn City). I have to log in to the WiFi at work just to send a Whatsapp or make a call over the WiFi calling service.
This is a disgusting move from CellC, please contact me with a better solution or just cancel my contract and we part our ways
Helpful (0)
Replies (5)0
Replies (5)
Cell C's replyOfficial
02 Oct 2019, 14:18Good afternoon Raymond
Cell C will be simplifying its product portfolio and as a result a number of old plans will be discontinued. These plans will no longer be available for customers to buy or renew and all customers currently on any of the affected plans will be migrated to one of the newer packages in our product range. Customers will pay similar amounts and receive similar, and in some cases better, benefits to their current plan and any value-added services will be migrated to the new plans. Cell C continues to look for ways to provide the best possible value to our customers.
We will be in touch to assist with your connection issue. Do expect a call.
Regards
DA
Cell C will be simplifying its product portfolio and as a result a number of old plans will be discontinued. These plans will no longer be available for customers to buy or renew and all customers currently on any of the affected plans will be migrated to one of the newer packages in our product range. Customers will pay similar amounts and receive similar, and in some cases better, benefits to their current plan and any value-added services will be migrated to the new plans. Cell C continues to look for ways to provide the best possible value to our customers.
We will be in touch to assist with your connection issue. Do expect a call.
Regards
DA
Best regards,
Cell C's reply02 Oct 2019, 14:18
Official
Good afternoon Raymond
Cell C will be simplifying its product portfolio and as a result a number of old plans will be discontinued. These plans will no longer be available for customers to buy or renew and all customers currently on any of the affected plans will be migrated to one of the newer packages in our product range. Customers will pay similar amounts and receive similar, and in some cases better, benefits to their current plan and any value-added services will be migrated to the new plans. Cell C continues to look for ways to provide the best possible value to our customers.
We will be in touch to assist with your connection issue. Do expect a call.
Regards
DA
Cell C will be simplifying its product portfolio and as a result a number of old plans will be discontinued. These plans will no longer be available for customers to buy or renew and all customers currently on any of the affected plans will be migrated to one of the newer packages in our product range. Customers will pay similar amounts and receive similar, and in some cases better, benefits to their current plan and any value-added services will be migrated to the new plans. Cell C continues to look for ways to provide the best possible value to our customers.
We will be in touch to assist with your connection issue. Do expect a call.
Regards
DA
Best regards,
RT
Raymond T's updateReviewer Update
02 Oct 2019, 14:49Cell C,
I do understand that you are making changes but it is ********* to run a promotion and get people streaming in to sign up for the contract and once you have them you change the terms to make more money out of the average guy.
Moving from a thousand six hundred (1600)minutes to 240minutes a month is a value cut of 85%?????
how can you say you are putting me in a better situation? This migration is supposed to put me in an equal or better position, not to rip me off and charge me more money.
I suggest you sharpen your pencil and come up with a better offer
This is **************** of loyal customers who will be forced to fork out more money for the same service they signed up for originally
I do understand that you are making changes but it is ********* to run a promotion and get people streaming in to sign up for the contract and once you have them you change the terms to make more money out of the average guy.
Moving from a thousand six hundred (1600)minutes to 240minutes a month is a value cut of 85%?????
how can you say you are putting me in a better situation? This migration is supposed to put me in an equal or better position, not to rip me off and charge me more money.
I suggest you sharpen your pencil and come up with a better offer
This is **************** of loyal customers who will be forced to fork out more money for the same service they signed up for originally
RT
Raymond T's update02 Oct 2019, 14:49
Reviewer Update
Cell C,
I do understand that you are making changes but it is ********* to run a promotion and get people streaming in to sign up for the contract and once you have them you change the terms to make more money out of the average guy.
Moving from a thousand six hundred (1600)minutes to 240minutes a month is a value cut of 85%?????
how can you say you are putting me in a better situation? This migration is supposed to put me in an equal or better position, not to rip me off and charge me more money.
I suggest you sharpen your pencil and come up with a better offer
This is **************** of loyal customers who will be forced to fork out more money for the same service they signed up for originally
I do understand that you are making changes but it is ********* to run a promotion and get people streaming in to sign up for the contract and once you have them you change the terms to make more money out of the average guy.
Moving from a thousand six hundred (1600)minutes to 240minutes a month is a value cut of 85%?????
how can you say you are putting me in a better situation? This migration is supposed to put me in an equal or better position, not to rip me off and charge me more money.
I suggest you sharpen your pencil and come up with a better offer
This is **************** of loyal customers who will be forced to fork out more money for the same service they signed up for originally
Cell C's replyOfficial
03 Oct 2019, 14:41Good afternoon Raymond
Thabisile is attending to your query. Do expect communication soon.
Regards
DA
Thabisile is attending to your query. Do expect communication soon.
Regards
DA
Best regards,
Cell C's reply03 Oct 2019, 14:41
Official
Good afternoon Raymond
Thabisile is attending to your query. Do expect communication soon.
Regards
DA
Thabisile is attending to your query. Do expect communication soon.
Regards
DA
Best regards,
RT
Raymond T's updateReviewer Update
07 Oct 2019, 15:09This matter is still not resolved and Thabisile is the most arrogant and unwilling person to help and refuses to escalate this matter and find an alternative.
Still wanting to rob me of 85% of my contract value.
Cell C really?
Still wanting to rob me of 85% of my contract value.
Cell C really?
RT
Raymond T's update07 Oct 2019, 15:09
Reviewer Update
This matter is still not resolved and Thabisile is the most arrogant and unwilling person to help and refuses to escalate this matter and find an alternative.
Still wanting to rob me of 85% of my contract value.
Cell C really?
Still wanting to rob me of 85% of my contract value.
Cell C really?
RT
Raymond T's updateReviewer Update
18 Oct 2019, 14:52still waiting, still unresolved............
RT
Raymond T's update18 Oct 2019, 14:52
Reviewer Update
still waiting, still unresolved............