PN
Phathu N
1 reviews | Active since Feb 2021
06 Feb 2021, 14:59
Migration network problems
Cell c service is appalling and frustrating ever since they migrated their network. I have been a loyal customer at cell c, ever since they migrated their network I cannot use my data. I used my pocket router that connects to my phone and my laptop to use data. I went to the cell c shop in centurion on Tuesday 2 February 2021 to complain about unable to connect to my data from my pocket router. They manually connected data via the zte IP address through my phone, which connects and drops the network at the same time it caused problems for my IPhone damage, by allowing certain thing that made my phone to be vulnerable to virus and it says my phone was going to crush. Friday 5 February 2021, I called their call center spoke to Katlego who tried to assist me but failed, then I was transferred to the technical team where I spoke to Lesego who also failed to to resolved the problem. I requested to speak to the manager by the name called Tina who was requesting me to manually go to safari and put in the IP address, I refused because it caused problems for my phone which caused my phone to be vulnerable to virus and it said it was going to crush. I then told Tina to cancel my contact since I am paying for the services that I am not using and that I did not sign a contract that I will connect manually to get the services that I want. Tina promised me that she will call me after an hour of which she did to update me, and she promised that she will call me again on that day, of which she never did. I am not happy with the service that am getting where I pay for the service but I am unable to use what I paid for. As your customer and you must always strive to make me happy at all times, rollback to the old network we never had any issues. Today it’s the 6th of February 2021 and I have not used my data. If I am not getting any services of which I pay for, please cancel my contact without any penalties caused it’s not my fault that your migration is not working and we are in 4IR we cannot be doing thing manually and am sorry I didn’t sign up for this.
Helpful (0)
Replies (8)0
Replies (8)
Cell C's replyOfficial
06 Feb 2021, 15:43Good day Phathu
We sincerely apologies for any inconvenience.
Please follow the below easy steps and let know how it goes.
1. Connect router to PC, Tablet or Phone 2. In internet browser, enter 192.168.1.1. 3. Select the “Settings” Icon • Password: “admin” • Click “Login” 4. Select “Connection Mode” 5. Select tick box where it says “Automatic connect even when roaming” 6. Box ticked 7. Select “Save” 8. Click “OK“ on pop up 9. Reboot the router 10. Reconnect the router to PC, Tablet or Phone
^NT
We sincerely apologies for any inconvenience.
Please follow the below easy steps and let know how it goes.
1. Connect router to PC, Tablet or Phone 2. In internet browser, enter 192.168.1.1. 3. Select the “Settings” Icon • Password: “admin” • Click “Login” 4. Select “Connection Mode” 5. Select tick box where it says “Automatic connect even when roaming” 6. Box ticked 7. Select “Save” 8. Click “OK“ on pop up 9. Reboot the router 10. Reconnect the router to PC, Tablet or Phone
^NT
Best regards,
Cell C's reply06 Feb 2021, 15:43
Official
Good day Phathu
We sincerely apologies for any inconvenience.
Please follow the below easy steps and let know how it goes.
1. Connect router to PC, Tablet or Phone 2. In internet browser, enter 192.168.1.1. 3. Select the “Settings” Icon • Password: “admin” • Click “Login” 4. Select “Connection Mode” 5. Select tick box where it says “Automatic connect even when roaming” 6. Box ticked 7. Select “Save” 8. Click “OK“ on pop up 9. Reboot the router 10. Reconnect the router to PC, Tablet or Phone
^NT
We sincerely apologies for any inconvenience.
Please follow the below easy steps and let know how it goes.
1. Connect router to PC, Tablet or Phone 2. In internet browser, enter 192.168.1.1. 3. Select the “Settings” Icon • Password: “admin” • Click “Login” 4. Select “Connection Mode” 5. Select tick box where it says “Automatic connect even when roaming” 6. Box ticked 7. Select “Save” 8. Click “OK“ on pop up 9. Reboot the router 10. Reconnect the router to PC, Tablet or Phone
^NT
Best regards,
PN
Phathu N's updateReviewer Update
06 Feb 2021, 15:51I have said already in my complain I did sign in manually at cell c shop in centurion and I mentioned that I did not sign a contract to login manually please resolve your issues, so I can login automatically and I told you guys that login with my iPhone it caused my phone to be vulnerable to virus, it nearly crushed. Please give me something in writing to say should my phone be damage you will be liable to fix it then I have no problem I will do it manually.
PN
Phathu N's update06 Feb 2021, 15:51
Reviewer Update
I have said already in my complain I did sign in manually at cell c shop in centurion and I mentioned that I did not sign a contract to login manually please resolve your issues, so I can login automatically and I told you guys that login with my iPhone it caused my phone to be vulnerable to virus, it nearly crushed. Please give me something in writing to say should my phone be damage you will be liable to fix it then I have no problem I will do it manually.
PN
Phathu N's updateReviewer Update
06 Feb 2021, 16:02They connected for me at the cell c shop via the same IP address on my phone and I said it on the complain that it connects for few minutes then it doesn’t connects and drops after that it leave my iPhone with virus. Should you fail to provide me with services and I have tried what you suggested and it failed, come following month I will be reversing my money.
PN
Phathu N's update06 Feb 2021, 16:02
Reviewer Update
They connected for me at the cell c shop via the same IP address on my phone and I said it on the complain that it connects for few minutes then it doesn’t connects and drops after that it leave my iPhone with virus. Should you fail to provide me with services and I have tried what you suggested and it failed, come following month I will be reversing my money.
PN
Phathu N's updateReviewer Update
09 Feb 2021, 10:47Angry customer, cell c discriminating their customers
My WiFi has not been working since beginning of the month and I have already explained my story. Went to cell c shop, I have reported via call center, complained via hellopeter and no one has contacted me but yet I see other people hellopeters’ reviews from cell c says “one of our consultants will contact you or “provide us with your ID for us to resolve your problems”. Are they special customers that you give attention to
My WiFi has not been working since beginning of the month and I have already explained my story. Went to cell c shop, I have reported via call center, complained via hellopeter and no one has contacted me but yet I see other people hellopeters’ reviews from cell c says “one of our consultants will contact you or “provide us with your ID for us to resolve your problems”. Are they special customers that you give attention to
PN
Phathu N's update09 Feb 2021, 10:47
Reviewer Update
Angry customer, cell c discriminating their customers
My WiFi has not been working since beginning of the month and I have already explained my story. Went to cell c shop, I have reported via call center, complained via hellopeter and no one has contacted me but yet I see other people hellopeters’ reviews from cell c says “one of our consultants will contact you or “provide us with your ID for us to resolve your problems”. Are they special customers that you give attention to
My WiFi has not been working since beginning of the month and I have already explained my story. Went to cell c shop, I have reported via call center, complained via hellopeter and no one has contacted me but yet I see other people hellopeters’ reviews from cell c says “one of our consultants will contact you or “provide us with your ID for us to resolve your problems”. Are they special customers that you give attention to
Cell C's replyOfficial
09 Feb 2021, 11:36Good day, Phathu
Thank you for getting back to us.
Kindly send us a "Private Reply" with the affected number and we will be in touch to assist resolve your query.
^NZ
Thank you for getting back to us.
Kindly send us a "Private Reply" with the affected number and we will be in touch to assist resolve your query.
^NZ
Best regards,
Cell C's reply09 Feb 2021, 11:36
Official
Good day, Phathu
Thank you for getting back to us.
Kindly send us a "Private Reply" with the affected number and we will be in touch to assist resolve your query.
^NZ
Thank you for getting back to us.
Kindly send us a "Private Reply" with the affected number and we will be in touch to assist resolve your query.
^NZ
Best regards,
PN
Phathu N's updateReviewer Update
09 Feb 2021, 12:34Cell c contract number ***
Please contact me on ***
Please contact me on ***
PN
Phathu N's update09 Feb 2021, 12:34
Reviewer Update
Cell c contract number ***
Please contact me on ***
Please contact me on ***
PN
Phathu N's updateReviewer Update
09 Feb 2021, 12:35Sorry the above contact number is wrong here is the correct number to contact me ***
PN
Phathu N's update09 Feb 2021, 12:35
Reviewer Update
Sorry the above contact number is wrong here is the correct number to contact me ***
Cell C's replyOfficial
09 Feb 2021, 14:41Thank you.
Our Team will contact you to provide further assistance.
^MM
Our Team will contact you to provide further assistance.
^MM
Best regards,
Cell C's reply09 Feb 2021, 14:41
Official
Thank you.
Our Team will contact you to provide further assistance.
^MM
Our Team will contact you to provide further assistance.
^MM
Best regards,