MK
Morne K
1 reviews | Active since Jan 2021
25 Jun 2021, 07:51
Migrating contract without customer request
Cell C has migrated by contract to another contract without any request from me or upfront notification.
Message stats - "Your New Pinnacle 15GB TopUp has been migrated to Upfront Hybrid Zero. Cell C"
This is not the first time it has happened. Please contact me asap to migrate the contract back. Thanks.
Helpful (0)
Replies (2)0
Replies (2)
Cell C's replyOfficial
25 Jun 2021, 09:26Good day Morne
Thank you for letting us know about this.
We are looking into this issue and hope to resolve it promptly and accurately.
Do expect our call.
^YM
Thank you for letting us know about this.
We are looking into this issue and hope to resolve it promptly and accurately.
Do expect our call.
^YM
Best regards,
Cell C's reply25 Jun 2021, 09:26
Official
Good day Morne
Thank you for letting us know about this.
We are looking into this issue and hope to resolve it promptly and accurately.
Do expect our call.
^YM
Thank you for letting us know about this.
We are looking into this issue and hope to resolve it promptly and accurately.
Do expect our call.
^YM
Best regards,
MK
Morne K's updateReviewer Update
28 Jun 2021, 11:02Hi Cell C. I am still waiting for you to reinstate my contract.
Please can someone with the authority to reinstate the contract phone me.
Your junior call centre agents phone me who cannot process the request and have to log tickets the entire time. I need the contract & minutes to be able to do my daily job. This financial loss is the effect of Cell C's weak processes.
Contact me urgently.
Please can someone with the authority to reinstate the contract phone me.
Your junior call centre agents phone me who cannot process the request and have to log tickets the entire time. I need the contract & minutes to be able to do my daily job. This financial loss is the effect of Cell C's weak processes.
Contact me urgently.
MK
Morne K's update28 Jun 2021, 11:02
Reviewer Update
Hi Cell C. I am still waiting for you to reinstate my contract.
Please can someone with the authority to reinstate the contract phone me.
Your junior call centre agents phone me who cannot process the request and have to log tickets the entire time. I need the contract & minutes to be able to do my daily job. This financial loss is the effect of Cell C's weak processes.
Contact me urgently.
Please can someone with the authority to reinstate the contract phone me.
Your junior call centre agents phone me who cannot process the request and have to log tickets the entire time. I need the contract & minutes to be able to do my daily job. This financial loss is the effect of Cell C's weak processes.
Contact me urgently.