migrated from top up to open line

I was contacted by one of the sales rep offering me a phone as I was qualifying for an upgrade I had previously had a bad experince with cell c I didnt even wanna upgrade my contract but sumhow the lady who called me managed to convince me otherwise to my surprise I received an sms stating dt I hv been successfuly migrated frm top up to open line nd I didnt apply for the my migration as i previously used open line nd it was expensive for me I then app**** for top up option I was even charged for that migration bt now its done for free witot me conseting to it and I was happily waiting for the delivery of my new phone bt anelisa was so rude nd she told me she logged a call nd I should call in tuesday to check the status of the query nd dt the cancelation is gonna take two weeks m disapointed on the services nd thst i wont be getting the phone anytime soon