CT
Cobus T

1 reviews | Active since Nov 2014

20 Feb 2017, 16:26

Messing up accounts

<p>This is the 2nd month in a row that my bill is over R1200!!! I have a contract of R450 with a limit of R200 so how is this possible? According to customer care, I changed my limit on the 15th of December 2016, they can't provide me with any voice recordings or contracts of me authorising this. </p>

0
Replies (3)
Cell C
Cell C's reply21 Feb 2017, 07:04
Official

Thank you for bringing this matter to our attention.

One of our team members will follow up on this matter and advise on a way forward. Do expect communication.

We apologize for the inconvenience caused.

Regards
Cell C | PN

Best regards,

Cell C
Cell C's reply21 Feb 2017, 16:05
Official

Nelly confirmed that she has contacted you and assisted with this matter.

Regards
Cell C | PN

Best regards,

CT
Cobus T's update07 Mar 2017, 15:43
Reviewer Update

Again this month I was billed a R1271 after I was told this is fixed and will never happen again. I even got a call to say that I would be credited for the amounts billed.

VERY UnHAPPY