1 reviews | Active since Apr 2015
MESSED UP MY ORDER
I have 2 existing lines with Cell C, I requested another line on 14 April 2015, we finalized my application on the 15th of April. When I phoned 22 April 2015 to follow up they informed me that my deal has changed and the package price went up. The lady said that they needed my approval before finalizing the application (this was 5 working days later) . Please note no one even bothered to get hold of me to get the approval for the changed deal. <br> <br> I agreed to the changes and nicely asked that they prioritize it. They promised to make it urgent and have the phone send to me. This morning when I phoned to follow up, nothing was done, the deal hasn't been finalized and no one bothered to call me. I asked them to cancel my request and I will not renew my other two lines with them. <br> <br> To wait 8 working days for a application to be finalized, have the tariff changed and no one bothers to call you is really bad service. <br> <br> Never again cell c...
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Cell C | PN
Best regards,
Thank you for posting to us.
We apologize for the manner in which this matter was handled and for the inconvenience caused. One of our team members will contact you and assist. Do expect communication soon.
Regards
Cell C | PN
Best regards,
