messed up company

this company is so frustrating and their consultants, wow, even worse especially happy mkhwa****, she talks over you the entire time. the first time my sim got damaged after a system update, i was told the old sim cards get damaged and that i should get a new sim. a month later the same thing happens and i went to purchase a sim at the local store. i call in to do a sim card because my work requires me to be on my phone, i then get told that the sim card is rica'd, something i did not know because i did not go with my particulars to rica it, i then ask does that i mean i need to use more money to purchase another sim because no one can help me. im soooooo tired of this company because year in year out, i have the same problem with one company, i ended my contracts because of the terrible service, furthermore im on prepaid and i have more problems with them,..my friends, colleagues and anyone i meet will stop using this stupid network i swear