sZ
statshi Z
1 reviews | Active since Nov 2024
06 Nov 2024, 09:56
****MERS
bunch of ****mers and unreliable network , I purchased data 3.59GB and i received SMS that my data is allocated a minute later my internet was not working when i checked my balance the was no data available call they customer care they cant help ... they said i must send screen shot of the SMS of which i did but still I'm being transferred from department to department with no solution seems like no body knows what to do ... i need by data back please ...
Helpful (0)
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Replies (2)
Cell C's replyOfficial
06 Nov 2024, 10:10Dear Statshi Zandile
Thank you for contacting Cell C.
We apologize for the inconvenience you've faced. We understand how frustrating this has been and are here to assist. We’ve escalated your request to our team to investigate the missing data. We’ll follow up with you with a resolution.
Thank you for your patience,
Regards,
Cell C | TM
Thank you for contacting Cell C.
We apologize for the inconvenience you've faced. We understand how frustrating this has been and are here to assist. We’ve escalated your request to our team to investigate the missing data. We’ll follow up with you with a resolution.
Thank you for your patience,
Regards,
Cell C | TM
Cell C's reply06 Nov 2024, 10:10
Official
Dear Statshi Zandile
Thank you for contacting Cell C.
We apologize for the inconvenience you've faced. We understand how frustrating this has been and are here to assist. We’ve escalated your request to our team to investigate the missing data. We’ll follow up with you with a resolution.
Thank you for your patience,
Regards,
Cell C | TM
Thank you for contacting Cell C.
We apologize for the inconvenience you've faced. We understand how frustrating this has been and are here to assist. We’ve escalated your request to our team to investigate the missing data. We’ll follow up with you with a resolution.
Thank you for your patience,
Regards,
Cell C | TM
sZ
statshi Z's updateReviewer Update
07 Nov 2024, 11:34I want to be refunded my money that I used from my own pocket since Sunday I have been buying data until today I want all that to be refunded to me i have been told your service desk is still investigating... I'm the one who is affected, I'm the one who lost money and almost lost my job because of your faulty system. All the data I'm buying during this investigation I want it refunded from the day u never allocated me with my data until the day the day service desk finishes the investigation yall are scanners how come you send me a message and say you allocated the data while u didn't ...
sZ
statshi Z's update07 Nov 2024, 11:34
Reviewer Update
I want to be refunded my money that I used from my own pocket since Sunday I have been buying data until today I want all that to be refunded to me i have been told your service desk is still investigating... I'm the one who is affected, I'm the one who lost money and almost lost my job because of your faulty system. All the data I'm buying during this investigation I want it refunded from the day u never allocated me with my data until the day the day service desk finishes the investigation yall are scanners how come you send me a message and say you allocated the data while u didn't ...