****MERS

I had an account with Cell C which I requested it to be closed, because they kept on changing the monthly premium without my consent. They advised that the account will be closed and I will get the sms and documents via email confirming that the account is closed. I never received any communication from them confirming that the account is closed as per my request. This was between May and June 2023. 12 August 2023 the account was handed over to VVM Collections (which is another department within Cell C) with the balance of R631.94 and on the 17th Aug 2023 I contacted VVM Collections and made a payment of R704.61. On the 22/08/2023 I requested a paid up letter from VVM and I was told that it will be sent within 7 to 21 days. On the 5th September 2023 Cell C sent me a statement reflecting that I owe them R70 and I contacted their customer service department they keep on making promises that the paid up letter was requested until today I have not received anything from Cell C and VVM instead my credit profile is messed up by them I AM DISGUSTED with their service it's pointless to even phone them coz their consultants will lie😡😡