1 reviews | Active since Mar 2019
****mers
I'm sick and fed up with cell c I think now we need to go the legal way. You have been giving me unnecessary penalty fees saying there's a bounced debit order from December.
Fine I sorted that on April and paid R450 on the 25/04/2023 and I called on the 26/04/2023 and your agent confirmed that the funds are reflecting and we good. On the 29 you debit my account again and I called and asked why I'm debited and the amount is showing at -R369. The agent advised that that means you over charged me and you owe me. Surprisingly now you added a charged on my account AGAIN saying that the was a failed debit order, but the fault was on your side.
The agreement was that you must debit on the 1st of every month but then you are debiting on the 29 who said you must debit that day. I would understand if the 1st fell on a weekend but the 1st was on Monday.
Remove this charged I'm tired to be ****med by you.
As per feedback received from our Support Team, you have been contacted and assisted regarding the query. The issue around the debit orders has been addressed and a way forward provided. Is there perhaps any outstanding issue relating to this query? If yes, kindly provide details for us to make sure that we resolve promptly.
We do apologize for the frustration that this is causing and we are here to assist.
Regards,
^TN
As per feedback received from our Support Team, you have been contacted and assisted regarding the query. The issue around the debit orders has been addressed and a way forward provided. Is there perhaps any outstanding issue relating to this query? If yes, kindly provide details for us to make sure that we resolve promptly.
We do apologize for the frustration that this is causing and we are here to assist.
Regards,
^TN