AS
Amelia S
1 reviews | Active since Nov 2013
10 Jul 2025, 08:24
****mers!!!
Friendly Advise, STAY AWAY!!! I see from recent reviews, they still deliver the incorrect phones! That is how my contract started and when I cancelled now I have my last statement showing zero balance yet according to Cell C I owe ABC and according to the company they handed me over to I owe XYZ... Cell C don't fail to remain the joke!
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Replies (2)
Cell C's replyOfficial
10 Jul 2025, 08:46Dear Amelia Schoombie,
Thank you for reaching out to us.
We completely understand your frustration and regret that your experience has been so disappointing from the beginning. Receiving the incorrect devices, followed by confusion around billing and handover processes, is understandably upsetting, and we acknowledge that we’ve fallen short of your expectations. We’d like the opportunity to clarify and resolve the discrepancies you’ve raised. While your final statement may reflect a zero balance, outstanding amounts can sometimes appear due to timing differences between our internal systems and the handover process. We’re committed to getting to the bottom of this and ensuring you receive clear, accurate information. To help us investigate further, please respond privately with your ID number, contact number, and any reference numbers you may have received related to this matter.
We look forward to your response.
Regards,
Cell C | GN
Thank you for reaching out to us.
We completely understand your frustration and regret that your experience has been so disappointing from the beginning. Receiving the incorrect devices, followed by confusion around billing and handover processes, is understandably upsetting, and we acknowledge that we’ve fallen short of your expectations. We’d like the opportunity to clarify and resolve the discrepancies you’ve raised. While your final statement may reflect a zero balance, outstanding amounts can sometimes appear due to timing differences between our internal systems and the handover process. We’re committed to getting to the bottom of this and ensuring you receive clear, accurate information. To help us investigate further, please respond privately with your ID number, contact number, and any reference numbers you may have received related to this matter.
We look forward to your response.
Regards,
Cell C | GN
Cell C's reply10 Jul 2025, 08:46
Official
Dear Amelia Schoombie,
Thank you for reaching out to us.
We completely understand your frustration and regret that your experience has been so disappointing from the beginning. Receiving the incorrect devices, followed by confusion around billing and handover processes, is understandably upsetting, and we acknowledge that we’ve fallen short of your expectations. We’d like the opportunity to clarify and resolve the discrepancies you’ve raised. While your final statement may reflect a zero balance, outstanding amounts can sometimes appear due to timing differences between our internal systems and the handover process. We’re committed to getting to the bottom of this and ensuring you receive clear, accurate information. To help us investigate further, please respond privately with your ID number, contact number, and any reference numbers you may have received related to this matter.
We look forward to your response.
Regards,
Cell C | GN
Thank you for reaching out to us.
We completely understand your frustration and regret that your experience has been so disappointing from the beginning. Receiving the incorrect devices, followed by confusion around billing and handover processes, is understandably upsetting, and we acknowledge that we’ve fallen short of your expectations. We’d like the opportunity to clarify and resolve the discrepancies you’ve raised. While your final statement may reflect a zero balance, outstanding amounts can sometimes appear due to timing differences between our internal systems and the handover process. We’re committed to getting to the bottom of this and ensuring you receive clear, accurate information. To help us investigate further, please respond privately with your ID number, contact number, and any reference numbers you may have received related to this matter.
We look forward to your response.
Regards,
Cell C | GN
AS
Amelia S's updateReviewer Update
22 Jul 2025, 09:01After an entire week and big promises, still no reply for their mistake! Ref ***
AS
Amelia S's update22 Jul 2025, 09:01
Reviewer Update
After an entire week and big promises, still no reply for their mistake! Ref ***