****mers

My data contract expired end May 2025 and instead of cancelling the contract it continued because with cellc you have to write and beg them after you have signed the contract stated that you are opting for 24 months. on 3 JUne 2025 i wrote asking for the cancellation, case number *** and i was told my request is now handled by the relevant team to cancel. To date no feedback, i have made a follow up, no one knows whats happening and they are still forcing their data on me charging a high amount. i have been a loyal customer for years but the horrible experience im having and ridiculous amount deducted for this expensive data is shocking. i just cannot wait for my cellphone contract to come to an end so that i can cancel. I will be taking this matter up with Ombudsman. you are getting comfortable with unfairly treatment of your customers, costing us in a process.