****mers

Dear Hello Peter Team and Cell C Management,

I am writing to log an urgent complaint regarding a significant issue I've been experiencing with Cell C for the past three months.

Despite numerous attempts to resolve this directly, I am still awaiting a refund that is long overdue. Simultaneously, Cell C continues to debit my account without authorization, even after I requested my bank to block these transactions and reverse previous ones. My bank has informed me that Cell C has blocked their ability to reverse these payments.

This situation has caused considerable financial distress. The funds currently being withheld and continuously debited are critical, and I urgently need them back to cover essential expenses, specifically my daughter's after-care fees, which are due tonight.

I have been consistently sent "from pillar to post" by Cell C's customer service, and it appears there is no genuine interest in resolving this matter promptly or fairly.

I require an immediate refund of all outstanding amounts and for all unauthorized future debits to cease. I urge Cell C to address this with the seriousness and urgency it deserves.

Sincerely,

Lerato Lethwane