WS
Werner S

1 reviews | Active since Jun 2010

20 Aug 2024, 21:06

****mers

On 8 August i bought R550 worth of data from Cell C website and paid via Nedbank EFT. I have not received the Data as cell said that they did not receive the funds.

I opened up a case to investigate it at Nedbank ***5 reference number.

I was also charged 0.50c email charge for a service that i never used. I asked for this charge also to be investigated with no feesback. They don't seem to take me serious.

Its been 2 weeks now and they have not refunded me. I asked for a statement but none was given. Nedbank keeps telling me that the problem is with cell c but cell c tells me they did not receive the funds.

0
Replies (1)
Cell C
Cell C's reply21 Aug 2024, 08:19
Official
Dear Werner Sunkel
Thank you for contacting us. 

The matter will be investigated and rectified. Kindly send your proof of payment to *** and add "HP: Werner Sunkel Recharge Query  as a subject line. 

Regards
Cell C | NT