ZN
Zinhle N
1 reviews | Active since Mar 2019
05 Jan 2024, 05:25
****mers
I took out a contract for R399 and per our agreement and I paid they premium we'll, all of a sudden I received a message that the amount is due is R409 and I called to ask why, the lady told me nonsense and said the premium has increased
Who agreed to that? Because my contract and agreement with this ***********, useless company is R399
Am not going to pay that I will only pay R399 or take the matter with Ambudsman for am being abused here
They even went to my account to deduct such amount which I didn't agree to it, STOP THIS NONSENSE STOP IT AND CANCEL THIS CONTRACT IF YOU THINK YOU WILL ***** ME!
Helpful (0)
Replies (41)0
Replies (41)
Cell C's replyOfficial
05 Jan 2024, 07:47Dear Zinhle Ntshangase,
Thank you for contacting Cell C.
We do apologize for any inconvenience caused by this.
This price increase is necessary to ensure that Cell C can continue to deliver unparalleled, reliable, and innovative products and services to our valued customers on South Africa's best network.
Please note that Cell C made an effort to notify customers of the price changes via SMS, pop up messages on data devices, monthly invoices and on the Cell C website.
Regards
Cell C | DA
Thank you for contacting Cell C.
We do apologize for any inconvenience caused by this.
This price increase is necessary to ensure that Cell C can continue to deliver unparalleled, reliable, and innovative products and services to our valued customers on South Africa's best network.
Please note that Cell C made an effort to notify customers of the price changes via SMS, pop up messages on data devices, monthly invoices and on the Cell C website.
Regards
Cell C | DA
Best regards,
Cell C's reply05 Jan 2024, 07:47
Official
Dear Zinhle Ntshangase,
Thank you for contacting Cell C.
We do apologize for any inconvenience caused by this.
This price increase is necessary to ensure that Cell C can continue to deliver unparalleled, reliable, and innovative products and services to our valued customers on South Africa's best network.
Please note that Cell C made an effort to notify customers of the price changes via SMS, pop up messages on data devices, monthly invoices and on the Cell C website.
Regards
Cell C | DA
Thank you for contacting Cell C.
We do apologize for any inconvenience caused by this.
This price increase is necessary to ensure that Cell C can continue to deliver unparalleled, reliable, and innovative products and services to our valued customers on South Africa's best network.
Please note that Cell C made an effort to notify customers of the price changes via SMS, pop up messages on data devices, monthly invoices and on the Cell C website.
Regards
Cell C | DA
Best regards,
ZN
Zinhle N's updateReviewer Update
05 Jan 2024, 08:52I DID NOT RECEIVE ANY COMMUNICATION REGARDING PRICE INCREASE AND YOU JUST GO TO MY ACCOUNT WITHOUT MY PERMISSION, I WANT TO CANCEL THIS ******* CONTRACT
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Zinhle N's update05 Jan 2024, 08:52
Reviewer Update
I DID NOT RECEIVE ANY COMMUNICATION REGARDING PRICE INCREASE AND YOU JUST GO TO MY ACCOUNT WITHOUT MY PERMISSION, I WANT TO CANCEL THIS ******* CONTRACT
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Zinhle N's updateReviewer Update
05 Jan 2024, 08:54WHEN I TOOK THAT CONTRACT I KNEW MY FINANCIAL STANDING THAT'S WHY I CHOSE R399 CANCEL IT SO THAT I CAN GET A GOOD OFFER ON OTHER NETWORKS. AM GIVING YOU 20 BUSINESS NOTICE TO CANCEL THIS NONSENSE
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Zinhle N's update05 Jan 2024, 08:54
Reviewer Update
WHEN I TOOK THAT CONTRACT I KNEW MY FINANCIAL STANDING THAT'S WHY I CHOSE R399 CANCEL IT SO THAT I CAN GET A GOOD OFFER ON OTHER NETWORKS. AM GIVING YOU 20 BUSINESS NOTICE TO CANCEL THIS NONSENSE
Cell C's replyOfficial
05 Jan 2024, 09:10 We have escalated your query, and our Team will make contact with you within 24-48 working hours to assist effectively to provide clarity on this matter.
Cell C | DA
Cell C | DA
Best regards,
Cell C's reply05 Jan 2024, 09:10
Official
We have escalated your query, and our Team will make contact with you within 24-48 working hours to assist effectively to provide clarity on this matter.
Cell C | DA
Cell C | DA
Best regards,
ZN
Zinhle N's updateReviewer Update
08 Jan 2024, 14:34Am waiting for that call, because this is a breach of contract. When you enter into agreement with someone, agreed on the premium, you don't at your own discretion change that agreement without the other party agreeing. I am giving 20 business cancellation notice
ZN
Zinhle N's update08 Jan 2024, 14:34
Reviewer Update
Am waiting for that call, because this is a breach of contract. When you enter into agreement with someone, agreed on the premium, you don't at your own discretion change that agreement without the other party agreeing. I am giving 20 business cancellation notice
Cell C's replyOfficial
08 Jan 2024, 14:44Dear Zinhle Ntshangase
We regret that your experience with us was unsatisfactory and fell short of our customer service standards.
We have emphasized the importance of resolving this matter promptly to our team, and we will contact you with an update soon.
Regards
Cell C | MN
We regret that your experience with us was unsatisfactory and fell short of our customer service standards.
We have emphasized the importance of resolving this matter promptly to our team, and we will contact you with an update soon.
Regards
Cell C | MN
Best regards,
Cell C's reply08 Jan 2024, 14:44
Official
Dear Zinhle Ntshangase
We regret that your experience with us was unsatisfactory and fell short of our customer service standards.
We have emphasized the importance of resolving this matter promptly to our team, and we will contact you with an update soon.
Regards
Cell C | MN
We regret that your experience with us was unsatisfactory and fell short of our customer service standards.
We have emphasized the importance of resolving this matter promptly to our team, and we will contact you with an update soon.
Regards
Cell C | MN
Best regards,
Cell C's replyOfficial
08 Jan 2024, 14:45Dear Zinhle Ntshangase ,
We apologise for the delayed response.
An urgent escalation has been sent to our Support Team to assist with this matter, please expect their call soon.
Cell C | TD
We apologise for the delayed response.
An urgent escalation has been sent to our Support Team to assist with this matter, please expect their call soon.
Cell C | TD
Best regards,
Cell C's reply08 Jan 2024, 14:45
Official
Dear Zinhle Ntshangase ,
We apologise for the delayed response.
An urgent escalation has been sent to our Support Team to assist with this matter, please expect their call soon.
Cell C | TD
We apologise for the delayed response.
An urgent escalation has been sent to our Support Team to assist with this matter, please expect their call soon.
Cell C | TD
Best regards,
Cell C's replyOfficial
08 Jan 2024, 17:39The team attempted to contact you to no avail , please advise the convenient time to contact you.
Cell C | NH
Cell C | NH
Best regards,
Cell C's reply08 Jan 2024, 17:39
Official
The team attempted to contact you to no avail , please advise the convenient time to contact you.
Cell C | NH
Cell C | NH
Best regards,
ZN
Zinhle N's updateReviewer Update
09 Jan 2024, 09:34Call me during the day, not in the evening
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Zinhle N's update09 Jan 2024, 09:34
Reviewer Update
Call me during the day, not in the evening
ZN
Zinhle N's updateReviewer Update
09 Jan 2024, 09:34Even now am waiting for that call
ZN
Zinhle N's update09 Jan 2024, 09:34
Reviewer Update
Even now am waiting for that call
Cell C's replyOfficial
09 Jan 2024, 09:43Dear Zinhle Ntshangase,
We have made a request for a call back, but the timing of the call back will be determined by our team's availability.
Regards,
Cell C | MN
We have made a request for a call back, but the timing of the call back will be determined by our team's availability.
Regards,
Cell C | MN
Best regards,
Cell C's reply09 Jan 2024, 09:43
Official
Dear Zinhle Ntshangase,
We have made a request for a call back, but the timing of the call back will be determined by our team's availability.
Regards,
Cell C | MN
We have made a request for a call back, but the timing of the call back will be determined by our team's availability.
Regards,
Cell C | MN
Best regards,
ZN
Zinhle N's updateReviewer Update
09 Jan 2024, 12:125.2. The Charges may be changed from time to time by means of publishing an amended Tariff Plan and/or Price List and by informing you of these changes. The Service Suppliers will notify you at least 20 Working Days before the Charges are affected and you will then have the option to cancel this Agreement in terms of the cancellation provisions.
I just received this contract today and on my telephone conversation nothing state such. Now they deducted my account an amount we didn't agree upon. I am not going to pay any benefit I will not or have not received, Cell has breached our contract, and I will contact ICASA, National consumer commission and credit ombudsman the matter will be handled by them
I just received this contract today and on my telephone conversation nothing state such. Now they deducted my account an amount we didn't agree upon. I am not going to pay any benefit I will not or have not received, Cell has breached our contract, and I will contact ICASA, National consumer commission and credit ombudsman the matter will be handled by them
ZN
Zinhle N's update09 Jan 2024, 12:12
Reviewer Update
5.2. The Charges may be changed from time to time by means of publishing an amended Tariff Plan and/or Price List and by informing you of these changes. The Service Suppliers will notify you at least 20 Working Days before the Charges are affected and you will then have the option to cancel this Agreement in terms of the cancellation provisions.
I just received this contract today and on my telephone conversation nothing state such. Now they deducted my account an amount we didn't agree upon. I am not going to pay any benefit I will not or have not received, Cell has breached our contract, and I will contact ICASA, National consumer commission and credit ombudsman the matter will be handled by them
I just received this contract today and on my telephone conversation nothing state such. Now they deducted my account an amount we didn't agree upon. I am not going to pay any benefit I will not or have not received, Cell has breached our contract, and I will contact ICASA, National consumer commission and credit ombudsman the matter will be handled by them
ZN
Zinhle N's updateReviewer Update
09 Jan 2024, 12:14I did not receive any communication whatsoever or 20 business notice and they just went into my account to deduct
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Zinhle N's update09 Jan 2024, 12:14
Reviewer Update
I did not receive any communication whatsoever or 20 business notice and they just went into my account to deduct
ZN
Zinhle N's updateReviewer Update
09 Jan 2024, 12:16Cell C has breached our contract!
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Zinhle N's update09 Jan 2024, 12:16
Reviewer Update
Cell C has breached our contract!
Cell C's replyOfficial
09 Jan 2024, 12:48As a valued customer, we are disappointed to learn about the difficulties you are experiencing, a member from our team will be in contact to you to discuss the matter further and work with you to find a resolution.
Regards
Cell C |MN
Regards
Cell C |MN
Best regards,
Cell C's reply09 Jan 2024, 12:48
Official
As a valued customer, we are disappointed to learn about the difficulties you are experiencing, a member from our team will be in contact to you to discuss the matter further and work with you to find a resolution.
Regards
Cell C |MN
Regards
Cell C |MN
Best regards,
ZN
Zinhle N's updateReviewer Update
09 Jan 2024, 12:52Thanks
ZN
Zinhle N's update09 Jan 2024, 12:52
Reviewer Update
Thanks
Cell C's replyOfficial
09 Jan 2024, 13:08You're welcome. Cell C | MN
Best regards,
Cell C's reply09 Jan 2024, 13:08
Official
You're welcome. Cell C | MN
Best regards,
ZN
Zinhle N's updateReviewer Update
10 Jan 2024, 11:14I missed the call, was in the meeting. They can callnow
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Zinhle N's update10 Jan 2024, 11:14
Reviewer Update
I missed the call, was in the meeting. They can callnow
Cell C's replyOfficial
10 Jan 2024, 11:24Noted. Our team will be in contact to assist.
Regards,
Cell C | MN
Regards,
Cell C | MN
Best regards,
Cell C's reply10 Jan 2024, 11:24
Official
Noted. Our team will be in contact to assist.
Regards,
Cell C | MN
Regards,
Cell C | MN
Best regards,
ZN
Zinhle N's updateReviewer Update
11 Jan 2024, 14:09Still waiting for the call
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Zinhle N's update11 Jan 2024, 14:09
Reviewer Update
Still waiting for the call
Cell C's replyOfficial
11 Jan 2024, 14:35Good day Zinhle Ntshangase,
We have notified our Team, please be on the lookout for their call.
Regards
Cell C | TD
We have notified our Team, please be on the lookout for their call.
Regards
Cell C | TD
Best regards,
Cell C's reply11 Jan 2024, 14:35
Official
Good day Zinhle Ntshangase,
We have notified our Team, please be on the lookout for their call.
Regards
Cell C | TD
We have notified our Team, please be on the lookout for their call.
Regards
Cell C | TD
Best regards,
ZN
Zinhle N's updateReviewer Update
11 Jan 2024, 15:14Your team is ***********, the lady I spoke to is telling me lies and when I request proof she said they can't provide proof. How can you receive benefits on suspended line??? ***********!
I need a reference for my complaint, I need to move ahead with my plan to report this so called company
I need a reference for my complaint, I need to move ahead with my plan to report this so called company
ZN
Zinhle N's update11 Jan 2024, 15:14
Reviewer Update
Your team is ***********, the lady I spoke to is telling me lies and when I request proof she said they can't provide proof. How can you receive benefits on suspended line??? ***********!
I need a reference for my complaint, I need to move ahead with my plan to report this so called company
I need a reference for my complaint, I need to move ahead with my plan to report this so called company
Cell C's replyOfficial
11 Jan 2024, 15:42We have informed our Team.
Cell C | TD
Cell C | TD
Best regards,
Cell C's reply11 Jan 2024, 15:42
Official
We have informed our Team.
Cell C | TD
Cell C | TD
Best regards,
ZN
Zinhle N's updateReviewer Update
11 Jan 2024, 16:01They now know my email, whilst the time it was suppose to be communicated they didn't. I need details of that message, what did the message says, was it delivered and read?
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Zinhle N's update11 Jan 2024, 16:01
Reviewer Update
They now know my email, whilst the time it was suppose to be communicated they didn't. I need details of that message, what did the message says, was it delivered and read?
ZN
Zinhle N's updateReviewer Update
11 Jan 2024, 16:03It's all lies and escape goat, no message was sent to me. This is the breach of contract
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Zinhle N's update11 Jan 2024, 16:03
Reviewer Update
It's all lies and escape goat, no message was sent to me. This is the breach of contract
Cell C's replyOfficial
11 Jan 2024, 17:37We can only confirm that the SMS was delivered , we can't confirm if it was read or not .
Cell C | NH
Cell C | NH
Best regards,
Cell C's reply11 Jan 2024, 17:37
Official
We can only confirm that the SMS was delivered , we can't confirm if it was read or not .
Cell C | NH
Cell C | NH
Best regards,
ZN
Zinhle N's updateReviewer Update
11 Jan 2024, 18:26Proof of the sms, I need it
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Zinhle N's update11 Jan 2024, 18:26
Reviewer Update
Proof of the sms, I need it
ZN
Zinhle N's updateReviewer Update
11 Jan 2024, 18:28Because I never received any message, why would I keep quiet after receiving such nonsense sms, I only received an SMS after you went to my account to deduct the amount we didn't agree with and I called the same time
ZN
Zinhle N's update11 Jan 2024, 18:28
Reviewer Update
Because I never received any message, why would I keep quiet after receiving such nonsense sms, I only received an SMS after you went to my account to deduct the amount we didn't agree with and I called the same time
ZN
Zinhle N's updateReviewer Update
11 Jan 2024, 18:29The whole message what it said, addressed to number and name
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Zinhle N's update11 Jan 2024, 18:29
Reviewer Update
The whole message what it said, addressed to number and name
Cell C's replyOfficial
11 Jan 2024, 19:00An email was sent to you that has the screenshot of the message , unfortunately we can't attach on this platform .
Cell C | NH
Cell C | NH
Best regards,
Cell C's reply11 Jan 2024, 19:00
Official
An email was sent to you that has the screenshot of the message , unfortunately we can't attach on this platform .
Cell C | NH
Cell C | NH
Best regards,
ZN
Zinhle N's updateReviewer Update
11 Jan 2024, 19:12The email I received today, don't have an message or an screenshot attached send it here
Listen I don't have time for this give my complaint reference finish
Listen I don't have time for this give my complaint reference finish
ZN
Zinhle N's update11 Jan 2024, 19:12
Reviewer Update
The email I received today, don't have an message or an screenshot attached send it here
Listen I don't have time for this give my complaint reference finish
Listen I don't have time for this give my complaint reference finish
ZN
Zinhle N's updateReviewer Update
11 Jan 2024, 19:13I need a reference for my complaint finish
ZN
Zinhle N's update11 Jan 2024, 19:13
Reviewer Update
I need a reference for my complaint finish
ZN
Zinhle N's updateReviewer Update
11 Jan 2024, 19:14Send that message here so that everyone can see who is telling lies
ZN
Zinhle N's update11 Jan 2024, 19:14
Reviewer Update
Send that message here so that everyone can see who is telling lies
Cell C's replyOfficial
11 Jan 2024, 20:26We can't attach on the platform as we don't have that option. We have sent you the screenshot of the email sent to you by the consultant assisting with your query to your email.
Cell C | NH
Cell C | NH
Best regards,
Cell C's reply11 Jan 2024, 20:26
Official
We can't attach on the platform as we don't have that option. We have sent you the screenshot of the email sent to you by the consultant assisting with your query to your email.
Cell C | NH
Cell C | NH
Best regards,
ZN
Zinhle N's updateReviewer Update
12 Jan 2024, 09:42Give me the complaint reference number, you will send that message to ombudsman
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Zinhle N's update12 Jan 2024, 09:42
Reviewer Update
Give me the complaint reference number, you will send that message to ombudsman
ZN
Zinhle N's updateReviewer Update
12 Jan 2024, 09:43Or tell me how to get it
ZN
Zinhle N's update12 Jan 2024, 09:43
Reviewer Update
Or tell me how to get it
ZN
Zinhle N's updateReviewer Update
12 Jan 2024, 09:45That is what I need right now, I don't have time for jokes or to play games. No attachment on the email, you lie there's attachment. Please I need the reference number to send through the relevant people who will deal with ****** like Cell C
ZN
Zinhle N's update12 Jan 2024, 09:45
Reviewer Update
That is what I need right now, I don't have time for jokes or to play games. No attachment on the email, you lie there's attachment. Please I need the reference number to send through the relevant people who will deal with ****** like Cell C
Cell C's replyOfficial
12 Jan 2024, 10:59Dear Zinhle Ntshangase
Please receive our apologies for the unpleasant experience received thus far,
Kindly find the escalation ***.
Regards
Cell C | MN
Please receive our apologies for the unpleasant experience received thus far,
Kindly find the escalation ***.
Regards
Cell C | MN
Best regards,
Cell C's reply12 Jan 2024, 10:59
Official
Dear Zinhle Ntshangase
Please receive our apologies for the unpleasant experience received thus far,
Kindly find the escalation ***.
Regards
Cell C | MN
Please receive our apologies for the unpleasant experience received thus far,
Kindly find the escalation ***.
Regards
Cell C | MN
Best regards,
ZN
Zinhle N's updateReviewer Update
16 Jan 2024, 03:44WHY DID YOU DEBIT MY ACCOUNT? WITH THE AMOUNT WE HAVE NO AGREEMENT ABOUT? THE SO CALLED CONTACT LINE HAS BEEN SUSPENDED AND YOU ARE BUSY DEBITING MY ACCOUNT
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Zinhle N's update16 Jan 2024, 03:44
Reviewer Update
WHY DID YOU DEBIT MY ACCOUNT? WITH THE AMOUNT WE HAVE NO AGREEMENT ABOUT? THE SO CALLED CONTACT LINE HAS BEEN SUSPENDED AND YOU ARE BUSY DEBITING MY ACCOUNT
ZN
Zinhle N's updateReviewer Update
16 Jan 2024, 03:46STOP THAT NONSENSE CELL C ***********! THIS IS MAKING ME ANGRY, BECAUSE I DIDN'T SIGN OR AGREE TO ANY 409 PREMIUM
ZN
Zinhle N's update16 Jan 2024, 03:46
Reviewer Update
STOP THAT NONSENSE CELL C ***********! THIS IS MAKING ME ANGRY, BECAUSE I DIDN'T SIGN OR AGREE TO ANY 409 PREMIUM
Cell C's replyOfficial
16 Jan 2024, 08:38Good day Zinhle Ntshangase
The amount that was billed is the amount that was due on your contract, per the package that you have. The price may have changed due to the price increment that was app**** to our contracts, however, this is in line with the terms and conditions of our contract packages.
Would we be able to reach you on this number ***?
Cell C | MP
The amount that was billed is the amount that was due on your contract, per the package that you have. The price may have changed due to the price increment that was app**** to our contracts, however, this is in line with the terms and conditions of our contract packages.
Would we be able to reach you on this number ***?
Cell C | MP
Best regards,
Cell C's reply16 Jan 2024, 08:38
Official
Good day Zinhle Ntshangase
The amount that was billed is the amount that was due on your contract, per the package that you have. The price may have changed due to the price increment that was app**** to our contracts, however, this is in line with the terms and conditions of our contract packages.
Would we be able to reach you on this number ***?
Cell C | MP
The amount that was billed is the amount that was due on your contract, per the package that you have. The price may have changed due to the price increment that was app**** to our contracts, however, this is in line with the terms and conditions of our contract packages.
Would we be able to reach you on this number ***?
Cell C | MP
Best regards,