ST
Sinethemba T
1 reviews | Active since Feb 2022
14 Feb 2025, 08:41
****mers
After the end of our contract last September of which they made it November, they continued to debit R200 then R70 from my account. They now handed me over to a collection company. Why Cell C
Helpful (0)
Replies (5)0
Replies (5)
Cell C's replyOfficial
14 Feb 2025, 09:03Dear Sinethemba,
Thank you for bringing this to our attention. We sincerely apologize for the ongoing charges after your contract ended.
We understand how frustrating this must be, especially with the situation being handed over to a collections agency.We’ve escalated your review so we can thoroughly investigate the billing post-cancellation and ensure this matter is resolved as quickly as possible.
Our team is looking into the issue, and we’ll update you soon on the progress.
Kind regards,
Cell C | NZ
Thank you for bringing this to our attention. We sincerely apologize for the ongoing charges after your contract ended.
We understand how frustrating this must be, especially with the situation being handed over to a collections agency.We’ve escalated your review so we can thoroughly investigate the billing post-cancellation and ensure this matter is resolved as quickly as possible.
Our team is looking into the issue, and we’ll update you soon on the progress.
Kind regards,
Cell C | NZ
Best regards,
Cell C's reply14 Feb 2025, 09:03
Official
Dear Sinethemba,
Thank you for bringing this to our attention. We sincerely apologize for the ongoing charges after your contract ended.
We understand how frustrating this must be, especially with the situation being handed over to a collections agency.We’ve escalated your review so we can thoroughly investigate the billing post-cancellation and ensure this matter is resolved as quickly as possible.
Our team is looking into the issue, and we’ll update you soon on the progress.
Kind regards,
Cell C | NZ
Thank you for bringing this to our attention. We sincerely apologize for the ongoing charges after your contract ended.
We understand how frustrating this must be, especially with the situation being handed over to a collections agency.We’ve escalated your review so we can thoroughly investigate the billing post-cancellation and ensure this matter is resolved as quickly as possible.
Our team is looking into the issue, and we’ll update you soon on the progress.
Kind regards,
Cell C | NZ
Best regards,
ST
Sinethemba T's updateReviewer Update
14 Feb 2025, 10:07Thanks, can you please forward me a paid up letter once the matter is resolved.
ST
Sinethemba T's update14 Feb 2025, 10:07
Reviewer Update
Thanks, can you please forward me a paid up letter once the matter is resolved.
Cell C's replyOfficial
14 Feb 2025, 10:24Our Support Team will contact you to provide assistance. Please notify them when they call you at the number ***.
Cell C| NZ
Cell C| NZ
Best regards,
Cell C's reply14 Feb 2025, 10:24
Official
Our Support Team will contact you to provide assistance. Please notify them when they call you at the number ***.
Cell C| NZ
Cell C| NZ
Best regards,
ST
Sinethemba T's updateReviewer Update
14 Feb 2025, 19:42I am still waiting for your call, after you told me that you will check you phone records.
ST
Sinethemba T's update14 Feb 2025, 19:42
Reviewer Update
I am still waiting for your call, after you told me that you will check you phone records.
Cell C's replyOfficial
14 Feb 2025, 20:24 Our support team is currently working on this matter. We will provide you with feedback as soon as possible. We apologize for the delay.
Cell C | NT
Cell C | NT
Best regards,
Cell C's reply14 Feb 2025, 20:24
Official
Our support team is currently working on this matter. We will provide you with feedback as soon as possible. We apologize for the delay.
Cell C | NT
Cell C | NT
Best regards,