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warren B

1 reviews | Active since Feb 2021

19 Dec 2022, 15:00

Merry Christmas SMS

Hi, Every year this time one gets the normal message saying do you mind if we take your monthly bill off because and the reason is always the same, holidays, my clients would tell me to take my business elsewhere, but anyway. This year it was slightly different. The sms goes like this, Dear valued customer, due to the upcoming holidays CellC will be debiting your account on the 21st December, for queries, contact the call center. So you are now saying you will do it, is this legal that you are now not asking for permission, Maybe in some small print you have you are in charge. Anyway have a merry xmas to you CellC and maybe next time be a little nicer, at the end of the day it still is my money no matter how small it is

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Replies (4)
Cell C
Cell C's reply19 Dec 2022, 15:26
Official
Dear Warren Beddie,

Thank you for contacting Cell C.

We apologize of the message regarding the debit order date change for December is an inconvinace.

How would you like for us to assist in that regard?

^TM
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warren B's update19 Dec 2022, 16:16
Reviewer Update
Hi, Thanks for the reply. My message was more around you being aware how this was being presented to clients, asking is a lot different to saying you will just do this. I would also think this message was approved before being sent to all your clients, which is strange. If you were a client and read the message it comes across as somewhat big brother approach.
Cell C
Cell C's reply19 Dec 2022, 16:32
Official
We appreciate you sharing your concerns and we will escalate the matter to our communications team so we can enhance our comms.

^MN
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warren B's update19 Dec 2022, 16:40
Reviewer Update
Great, I don't have any real issues with CellC. I would change my star rating because of your reply but cant, have a nice day. Kind Regards