BM
Beauty M

1 reviews | Active since Nov 2025

06 Dec 2025, 10:57

****mer of a cellphone network

That star is meant to be zero not 1.This has to be the worst experience I have ever had with a service provider.2019 took a data contract with cell c for 2 years and they tell me after two year it will move to month to month basis. Fast forward to 2024 around feb I call to cancel and they tell me I cant my contract end on the last day of april 2025 and I need to call on that same if I call a day earier or later I wont be able to ( what nonsence in that) fine a set my phone alarm to remind me in 2025 last day of April. April come I call and they tell me it will only be cancelled in jun/ july so the whole of july i did not receive any data but they still debited me in August so I reversed that and my account was referred to SSDA. So in Nov I dicided to physically go to a cell c to understand what was hapenning. The lady said it is cancelled they cant help me but printed a statement that showed I owed around R190 and advised I call customer care. Customer care refered me to SSDA which they told me I owed R219(which is different from what I owe cell c) and I payed that on the same day. AND tell me y today I get an email from them cell c that I owe R70 for what nobody knows I am beign sent from pillar to post and suddenly the drop the call. Cell C please fix this.please do not get into a contract with them and thank me later.

0
Replies (3)
Cell C
Cell C's reply06 Dec 2025, 11:06
Official
Dear Beauty M,

Thank you for reaching out to Cell C.

We sincerely apologize for the frustration and inconvenience you have faced regarding your contract cancellation and billing. We understand how upsetting it must be to feel sent from pillar to post, and we want to resolve this matter for you.

Kindly note that our Support team will reach out to you to ensure that you receive clear feedback on the outstanding balance and the status of your cancellation.

Kind regards,
Cell C | TSN
Cell C
Cell C's reply09 Dec 2025, 10:20
Official
Dear Beauty M,

Ntibi from our support team has confirmed that they have reached out to you and is currently addressing your query. You will receive feedback on this matter as soon as possible.

Cell C | DA
BM
Beauty M's update23 Jan 2026, 16:36
Reviewer Update
After a lot of phone calls an investigations I am happy to share that on the 7th of Jan 2026 I got my my paid up letter and would like to thank Ntibi for her beautiful service. I Just wish we as customers shouldnt have to take all these extra miles just to get assistance.