mentally exhausted with cell c incompetence!!!!

I am currently unemployed and I have advised cell c of my predicament. I have made payment arrangements; and I have requested cell c to kindly halt billing me, convert my line to prepaid like Vodacom has done; until I catch up with my payments.

Nooooo, cell c is so behind with technology that they continue to bill me, how am i going to pay that over R3000 bill?????? yes I am paying the R200 a month from medical and grocery charity funds that family and friends give me.

I am trying to sort this issue out with cell c from 15 September 2023 and you know what???? cell c has failed to assist me!!!!!!!