****med by Cell C And Pakard Bell

My Name is Matseko Elizabeth Mogoerane a loyal cell c customer since 2011

On August 14th 2023 I bought two Packard bell lap tops from cell c via their reps ***) this transaction took place telephonicaly.

I received a call and the cell c consultant or Rep told me that my contract was due for an upgrade and I asked him to send me a catalogue and call me the next day. Next day he called and I told him I was interested in a special the had at that time, the special was as follows: 1. Packard Bell Lauda i3 on smart data 5GB top up at R499 pm×36 withadditional 5GB Nite data×36 months with ZTE MF937U pocket router 48.04% variable percentage discount-discount access. 2. Packard Bell Lauda i3 notebook 15.6 inch ZTE Mf937u pocket router ZTE.

Few days later the two laptops were delivered to me at my place of work. Same day when I get home opened the laptops and updated our credentials on them. Few days later when we tried to switch on laptops, they would just displace the Pakard Bell logo and not go further.

Called the cell c consultants who sold me the laptops, even spoke to him on WhatsApp because he had given me his numbers he wasn't able to assist me, called him again on 8 January 2024, he then said I should call Packard Bell directly because cell c is just a sales representative for Packard Bell they wouldn't know how to assist. Went to cell c three rivers they send me back to say it wasn't a transaction that took place in store therefore I should communicate with the person who sold me those laptops. Send an email to Cell C customer care they gave me an email address to send my matter to Pakard Bell I did just that but to date im still in possession of two laptops that are not working 2 years full.

8 May 2025 went to cell c to see if I dont qualify to buy a new phone because mine had just broken down. While the transaction was still taking place of buy a new phone I then decided to rely my laptop story to Wezi a Cell C consultant in Three Rivers, he then asked me to bring in those laptops so that he can book them for repairs shocking part of this is that we had tried to bring them in before but the lady who was there at that time said they would be able to help because it was a telephonical transaction.

10June 2025 I received a message from Wezi saying Cell C is charging me R1288 per laptop to repair them. Same day I received a call again from Cell C repairs department telling me same story as that of Wezi about having to pay R1288 for each laptop.

I them asked what was wrong with these laptops the lady on call said these laptops don't have a RAM/ HDR something something. My question was who removed that thing you are talking about because I dont even know what you are talking about. I said to this lady this simply means these laptops were delivered to me as I brought them back for repairs, meaning I was given laptops that had faults. I wasn't given brand new laptops. I was ****med.

Cell C sold me laptops that had factory faults, been paying these laptops for two full years. Is this fair? Is this ethical? Cell C and Pakard Bell ****med me. I need justice. Cell C please give me value for my money. Pakard Bell please do right by your customers, why deliver products with faults to your valued customers and them expect us to pay for your faults... May I please be given new laptops im struggling, my daughter is using an outdated laptop for her school work whiles im paying every month.