TJvR
Tobie Jansen van Rensburg
1 reviews | Active since Jun 2020
28 Oct 2024, 07:31
****med and Ignored by *********** Cell C!
Unbelievable! You are nothing but a bunch of money-grabbing *******! You had the audacity to try and double-charge me on October 10th after I’d already paid by EFT, and now you’ve suspended my account despite your own web portal showing I’m not in arrears and that my next payment isn’t even due until November 1st. The incompetence from Cell C is beyond absurd—no wonder clients are dropping you like flies. Here’s a promise: the moment my contract ends, I’m moving every single one of my accounts to a provider that actually cares about its customers and listens!
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Replies (2)
Cell C's replyOfficial
28 Oct 2024, 09:30Dear Tobie Jansen van Rensburg,
Thank you for reaching out to us.
We are truly sorry for the distress and frustration you've encountered with this billing issue and the resulting suspension of your account. We understand how important it is to feel secure and valued by your service provider, and we apologize that your experience fell short of these expectations.
Please rest assured that we are committed to resolving this matter as quickly as possible. We will escalate your account to our billing support team to investigate the double-charge and account suspension to ensure corrections are made and that you receive the service you deserve.
Kind regards,Cell C | GM
Thank you for reaching out to us.
We are truly sorry for the distress and frustration you've encountered with this billing issue and the resulting suspension of your account. We understand how important it is to feel secure and valued by your service provider, and we apologize that your experience fell short of these expectations.
Please rest assured that we are committed to resolving this matter as quickly as possible. We will escalate your account to our billing support team to investigate the double-charge and account suspension to ensure corrections are made and that you receive the service you deserve.
Kind regards,Cell C | GM
Cell C's reply28 Oct 2024, 09:30
Official
Dear Tobie Jansen van Rensburg,
Thank you for reaching out to us.
We are truly sorry for the distress and frustration you've encountered with this billing issue and the resulting suspension of your account. We understand how important it is to feel secure and valued by your service provider, and we apologize that your experience fell short of these expectations.
Please rest assured that we are committed to resolving this matter as quickly as possible. We will escalate your account to our billing support team to investigate the double-charge and account suspension to ensure corrections are made and that you receive the service you deserve.
Kind regards,Cell C | GM
Thank you for reaching out to us.
We are truly sorry for the distress and frustration you've encountered with this billing issue and the resulting suspension of your account. We understand how important it is to feel secure and valued by your service provider, and we apologize that your experience fell short of these expectations.
Please rest assured that we are committed to resolving this matter as quickly as possible. We will escalate your account to our billing support team to investigate the double-charge and account suspension to ensure corrections are made and that you receive the service you deserve.
Kind regards,Cell C | GM
TJvR
Tobie Jansen van Rensburg's updateReviewer Update
28 Oct 2024, 12:18 Big thanks to the team at Cell C, especially Tmamabolo, for resolving my issue promptly and with care. I appreciate the extra effort put in to listen to my concerns and for reactivating my account smoothly. It’s refreshing to have someone take customer feedback seriously and follow through with real action. Thank you for turning this around
TJvR
Tobie Jansen van Rensburg's update28 Oct 2024, 12:18
Reviewer Update
Big thanks to the team at Cell C, especially Tmamabolo, for resolving my issue promptly and with care. I appreciate the extra effort put in to listen to my concerns and for reactivating my account smoothly. It’s refreshing to have someone take customer feedback seriously and follow through with real action. Thank you for turning this around