MECER GURU LAPTOP

I can't believe I am yet making another review on the same issue. Two months ago I reported that the Mecer Guru laptop was giving me problems and I am here again to complain about the same thing yet again.

It is with great disappointment that I have to make this complaint for the third time. My mother took up a contract with you guys in December 2020 and she did it on my behalf as I was about to start my Master’s programme in 2021, ever since then it has been a nightmare for both my mother and I. The first laptop was deliver on the 11th of December 2020 and my mom never opened it as she waiting for me to get back from Bloemfontein because I was in the process of moving between provinces. When I got home, I opened the laptop and switch it on but it never went on. We were travelling to Venda the next day so I called to enquired and was told to go to the nearest Cell C which was the one at Makhado.

The manager at Makhado booked the laptop on and said it’s an OBF. Then we had to wait for a second laptop for about about three weeks which was understandable at the time because it was during December holidays.

I had to go back to Bloemfontein in early January because of orientation which meant that the issue was going to be complicated because my mother and I are in different provinces. One of your consultants assisted us greatly in getting the second laptop to come to Bloemfontein.

The second laptop was received on the 7th of January and only worked for two weeks and after that it stopped working. This was in the middle of my presentation, research as well as class. It impacted my healthy greatly to a point where I had to see a psychologist my mother on the other hand was also stressing because she knew how important this year is for me.

We called Cell C and no one assisted us and I had assignments due the following week. The same consultant that helped the first time helped again and managed to speak to a store that was in Bloemfontein and the laptop was fetched by Ram and I had to go collect the third laptop in Preller Square.

Two months down the line the laptop goes blank and has a flickering screen and sometimes doesn’t switch on. Currently I wanted to do school work but it’s blank. I called from last week Monday and still there is no assistance.

This is impacting my anxiety levels and when I can I keep being told my supervisor will get back to me. I understand that cell c is going through troubles but the troubles it’s going through shouldn’t affect customers.

I have a case presentation on the 13th and with this unreliable laptop I don’t even know what I am going to do. My anxiety levels have spiked and exams are coming up.

What’s disappointing is that we can’t even cancel the contract meaning we have to put up with this low standards that we have been receiving. I cannot be stressing like this when my mother makes sure she pays you guys every month.

I am a student psychologist in training and I go to see clients every and this week I don’t even know how I’ll perform given that I’m stressed about a laptop we are paying for.

This is the third laptop not even in a space of 6 months that has been problematic. I don’t know how you guys are going to resolve this because I’m at a point where I don’t even want it anymore because you guys will give me a fourth laptop then the same thing happens. It’s unfair that we will have to pay a commitment fee for cancelling even though it’s not our fault and that is something which is not ethical. We have inquired so many expenses because of this issue. I don’t want this Mecer Guru Laptop anymore.