Maybe it's time to say goodbye to my Love: Cell C

Hi ,

Cell C has been my true Love from Early 2000's and I have gotten my Family onto the network (Uncles, Aunts, mother and friends)

I have had one of the best services and products from Cell C and It pained me today to cancel 1 of the voice contracts I have with Cell C today.

The reason for this dates back to 2017 when I took out a fibre line with Cell C which has subsequently disabled me from renewing my contracts even though they debit me religiously without fail.

I have multiple issue stemming from the fibre line I got.

1. I am currently unable to renew my Contracts (instore, online and over the phone) 2. My credit score is being interfered with because of an issue that could have been avoided 3. Debt collectors who did not send feedback back to CellC even after the account was settled.

After joining Cell C in the early 2000's I have been happy with the service, innovation and groundbreaking attitude. Since I already had multiple contracts for my family and I, in 2017 I decide to sign up online for a fibre deal just after Cell C fibre was launched. The agent called me back around 18:00 and although I had used my Credit Card details online to apply (that was the only option available on the website) , I requested my billing details to be moved to the cheque account where the rest of the contracts are being billed.

2018 my Credit card expires and then I continue using the fibre line but no one from Cell C contacts me to tell my fibre account is in arrears. Cell C has access to all three numbers, my email address, residential and email addresses but instead I am contacted by debt collectors who have now flagged my account and credit record that my account is in arrears. The account owed about 4k and the debt collectors instruct that I pay over 5K, which I paid and little did I know that this would still sit on my status with Cell c. 2020 I am unable to renew my contracts, 2021 I am still unable to renew my contracts. I call in and I am sent to multiple departments and multiple individuals send emails to “credit vetting” department and still to this day I have not upgraded because I am still waiting for calls from multiple individuals including Cresta store that said they would call me back to come renew.

Out of all the frustration of tracking statements, requesting for my bank to send me historic proof of payments, requesting MBD to send me paid up letters, spending hours and hours on the phone to try get this status removed from my account I ended up cancelling one of my contracts, and I will end up cancelling my main line, my prepaid numbers, and data contracts by the end of this month because no matter how much I love Cell C, I cannot stay in an abusive relationship.

Today I spoke to Micheal M…… from retentions department who was also one of the individuals who promised to call me and get this sorted.