1 reviews | Active since Jul 2023
MATTERS GOT WORSE
Regardless that I made a review last week on the 5th of July about cell c not attending to my claim..
Yesterday it came to my attention that my lost cellphone claim case was closed without me the account payer being notified.
Up until now I do not know the reason of the insurance Department closing the case. What even surprises me it that even after they closed the case without me knowing they still manage to debit on my account monthly basis for the cellphone I lost 5 months ago. That I regard as looting cell C is looting from their loyal customers.
I am now being told I need to write a motivational letter for the case to be reopened, for non follow up. I still have several email that I forwarded to Cell C to find out about my claim yet they claim that I wasn't doing a follow up. Now my question is who is supposed to do a follow up and give feedback? Is it the client OR the agent? I need answers from Cell C. This has exhausted me so much that I lost hope that cell c will finally assist me.
I don't think Cell c care about losing customers and that they take their customers serious.
To whom did Cell C inform about closing the case, why is it that me the account payer not informed of that decision? Why is cell C still debiting on my account in this regard? I have sent a list of my communications to one of ur members Noluthando Mthetwa in proving that I have been the one doing follow up on this claim.
Kindly provide me with the attachment showing from the date cell c received my claim until the the date when cell c closed the case, stating the reasons why the claim was closed because I don't have that.
To whom did Cell C inform about closing the case, why is it that me the account payer not informed of that decision? Why is cell C still debiting on my account in this regard? I have sent a list of my communications to one of ur members Noluthando Mthetwa in proving that I have been the one doing follow up on this claim.
Kindly provide me with the attachment showing from the date cell c received my claim until the the date when cell c closed the case, stating the reasons why the claim was closed because I don't have that.
After sending the motivation, I was then adviced to change it to PDF only no other communication.
These other advice of closing the case never came to my attention until yesterday.
You can then come and tell me to write another motivation of reopening the cakim when I was never told the claim is being close and for which reasons.
After sending the motivation, I was then adviced to change it to PDF only no other communication.
These other advice of closing the case never came to my attention until yesterday.
You can then come and tell me to write another motivation of reopening the cakim when I was never told the claim is being close and for which reasons.
Before writing the last motivation that you are asking, kindly provide me with the attachement on closing the case so I can hand it over to my Lawyers and they will take the matter further with Cell C.
Before writing the last motivation that you are asking, kindly provide me with the attachement on closing the case so I can hand it over to my Lawyers and they will take the matter further with Cell C.