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Nhlakanipho N
1 reviews | Active since Apr 2014
20 Aug 2025, 22:04
Matter resolved by customer not cellc
The matter is resolved but I resolved it myself by contacting the delivery company and convinced them to attempt to deliver at work work place on the 5th attempt so ideally cellc did not do anything to resolve the matter hence the 1 star
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Cell C's replyOfficial
21 Aug 2025, 07:21Dear Nhlakanipho Ngcobo,
Thank you for contacting us.
We sincerely appreciate your feedback and take it seriously as it helps us improve our service.
Upon reviewing your query, we can confirm that a request was indeed sent to our courier to update the delivery address. However, we acknowledge your frustration and understand that you had to personally intervene to ensure the successful delivery.
We truly apologize for the inconvenience caused and the delay in receiving your parcel. This is certainly not the level of service we aim to provide, and your experience has been noted and escalated for internal review.
Thank you for choosing us. We value your support and remain committed to improving our customer experience.
Kind regards,
Cell C | NT
Thank you for contacting us.
We sincerely appreciate your feedback and take it seriously as it helps us improve our service.
Upon reviewing your query, we can confirm that a request was indeed sent to our courier to update the delivery address. However, we acknowledge your frustration and understand that you had to personally intervene to ensure the successful delivery.
We truly apologize for the inconvenience caused and the delay in receiving your parcel. This is certainly not the level of service we aim to provide, and your experience has been noted and escalated for internal review.
Thank you for choosing us. We value your support and remain committed to improving our customer experience.
Kind regards,
Cell C | NT
Cell C's reply21 Aug 2025, 07:21
Official
Dear Nhlakanipho Ngcobo,
Thank you for contacting us.
We sincerely appreciate your feedback and take it seriously as it helps us improve our service.
Upon reviewing your query, we can confirm that a request was indeed sent to our courier to update the delivery address. However, we acknowledge your frustration and understand that you had to personally intervene to ensure the successful delivery.
We truly apologize for the inconvenience caused and the delay in receiving your parcel. This is certainly not the level of service we aim to provide, and your experience has been noted and escalated for internal review.
Thank you for choosing us. We value your support and remain committed to improving our customer experience.
Kind regards,
Cell C | NT
Thank you for contacting us.
We sincerely appreciate your feedback and take it seriously as it helps us improve our service.
Upon reviewing your query, we can confirm that a request was indeed sent to our courier to update the delivery address. However, we acknowledge your frustration and understand that you had to personally intervene to ensure the successful delivery.
We truly apologize for the inconvenience caused and the delay in receiving your parcel. This is certainly not the level of service we aim to provide, and your experience has been noted and escalated for internal review.
Thank you for choosing us. We value your support and remain committed to improving our customer experience.
Kind regards,
Cell C | NT