Matter referred to Team Member at Cell C

On the 21st of December 2017 i wrote a complain and i received a call on the 22nd from customer service and i was promised that repairs will call me the same day. I haven't received a call till today. The phone is been with repair agent for 21 days today. The lady who phone me told me that there is no history report on the phone since it was booked. Than means it hasn't been looked at. The sad part is we paying for a contract. If this is not sorted by latest tomorrow , I will be writing a letter to Mr. Jose Dos Santos.