MM
Melani M

1 reviews | Active since Apr 2019

05 Jun 2019, 21:04

MAROPENG MOTANA - NOT KEPT HIS WORD...

... and so the Plot thickens...

This is a follow up message... after the one I have posted on the 24th of May... ********* Business Practices...

I once again thought that I received a phone call from "someone" who knows what is going on with my Cell C Account ...

MAROPENG MOTANA... you took almost an half an hour out of my busy day, on the 27th of May at 14:38pm... to explain what was done WRONG on my account... and that although Cell C was in the wrong... you will not be able to make the changes on the system... as the debit order date was the NEXT day - on the 28th... (actually funny how Cell C decided to only phone a day before my debit order will go off... although the query was already lodged on the 12th of May)... You requested that I should authorize the debit order and that Cell C will refund my money (which was wrongfully added to my final amount on the Statement)... no later than Monday, 3rd of June...

MAROPENG MOTANA... today is the 5th of June... and the refund was not paid back into my account... the way you promised it will be...

Since Monday, 3rd of June... I have left numerous messages for you to phone me, as you were apparently busy everytime I phoned...

MAROPENG MOTANA... I think it would be best if you phone me when "someone" from Cell C informs you of this message... seeing that you are working in the "Social Department"...

I am waiting...

0
Replies (3)
MM
Melani M's update05 Jun 2019, 21:18
Reviewer Update
... and with regards to my previous posting... after our telephonic conversation on the 27th of May at 14:38pm... I made the effort to email the conversation I had with Maropeng Motana to *** - word-by-word that was discussed and agreed upon... 

I then followed up with another email on the 29th of May... and up to now... there has been no reply or even a read receipt...

Seriously... !!!!

I must commit... but Cell C is not willing to commit... 
Cell C
Cell C's reply06 Jun 2019, 07:36
Official
Good morning Melani

Apologies or the manner in which the matter was handles.

A follow up has been sent to Maropeng.  Do expect communication soon.

Regards
DA
Cell C
Cell C's reply06 Jun 2019, 08:53
Official
Maropeng confirmed that a refund has been processed.  The process takes 3 - 7 working days to reflect in your account.

Regards
DA