Management not accountable cell c

The bad service we receive from the service provider is due to the call center ( the brick wall between the customer and the management0 because of this management cannot be held accountable 1) Management just say the call center did not advise us 2)The call center does not escalate when you ask for it to be escalated and the issue remains unsolved 3) I have not yet a single person who wants to deal with call centers who management holds accountable but gives them no authority 4) Management can never manage effectively because they are not aware of the issues that we as customers areexperencing 5)Call centers do not even give you phone numbers for the main switchboard as they say they are not allowed to 6) You cannot get further than a team leader from the call center even when you ask to speak to a manager as for a director it is impossible never mind that they are the highest paid and owe the customers more than all the staff 7) Policy changes cannot be implemented to suit customers as the directors do not speak to customers and implement what they think we as customers require so the company suffers It is time for us customers to start boycotting businesses that have no respect for us I have a business opportunity and no one in the management wants to speak to me as the call center says they have notified management and management will call me weeks later this has not happened on numerous occasions Ray