Making comitments but donot keep them

On the 22nd Oct 2015 I negotiated the porting of my number from MTN to Cell C. The agreed to package was an EPIC 500 @ R339 and 2GB Smartdata @ R99.<br> The porting of the number should have occurred on the 3rd Nov but there were delays which I was happy to understand. Finally it went through on the 09th Nov.<br> On the 16th Nov I had apparently used up all my credits and data. When enquiring how this was possible I was given numerous excuses and finally requested a usage report. This took some time due to it being a new contract?<br> None the less I then noticed that the requested package had not been loaded. Only the EPIC 500 was credited to my account. On my enquiry I was told there was a mistake and that the 2GB Smart Data would cost R245 per month.<br> This was not the agreement under which I signed the contract, thus I requested the sales person (Jackie Molatudi) to get back to me n the 14th Dec 201 with one of two options. Release me from my contract (in breach from Cell C side) or activate the package that I signed up for.