TN
Talisa N

1 reviews | Active since Nov 2015

01 Feb 2017, 08:40

Make up your mind

<p>Went to Cell C Woodlands yesterday to purchase a prepaid cellphone at 06:45 , 15 minutes before closing the ladies were all packing up, I asked if I could purchase a phone and I first told "sorry we dont sell phones" then she changed her mind to "we sell phone from 2500 up, what phone do you want" I asked for a Samsung J5, while one lady shouted 3500 and another shouted 4500?? i said too expensive before walking out I asked if they could assist me me with a sim swop and the same lady that said they dont sell phones said "we dont do sim swops" then changed her mind to :we are offline" is this joke cell c? do you train your staff to tell half ****d lies or actual customer service????</p>

0
Replies (1)
Cell C
Cell C's reply01 Feb 2017, 09:08
Official

Thank you for taking the time to compile the above and providing us with feedback - relating to the service you received.

It is disappointing to learn that the agent did not conduct herself in a professional manner and did not offer the service as expected.

This will be addressed with the store manager to have this kind of behavior rectified. Sincere apologies for the unsatisfactory service and inconvenience caused.

Regards
Cell C | PN

Best regards,