SM
Sanele M

1 reviews | Active since Apr 2015

05 May 2015, 18:28

MAKE SURE YOUR CUSTOMERS ARE HAPPY

I M WRITING FOR THE 2ND TIME BUT STILL CELLC DOESN'T KEEP THEIR PROMISE , TO LOAD MY DATA OR REFUND ME.<br> I BOUGHT DATA ON MYUNISA FOR R600 BUT I DID NOT RECIEVE THE DATA. A LADY CALLED THOBEKA ZONDO CALLED AND ASKED MY NUMBER, I EMAILED MY NUMBERS BUT SHE DID NOT LOAD THEM. I WROTE HERE AND AFTER A DAY PATRICK CALLED AND PROMISED TO LOAD MY DATA THAT MIDNIGHT BUT HE DID NOT. I HAVE SEEN CALLING 1000 TIMES BUT YOUR AGENTS WERE CLUELESS AND FAILED TO HELP ME. FRIDAY 1/4/15 I LODGED A CASE AND THE PERSON THAT WAS HELPING ME PROMISED THAT THEY WERE GOING TO GET BACK TO ME WITHIN 24 HOURS. I NOLONGER NEED CELLC SERVICES I HAD ENOUGH. I NEED MY MONEY.PLEASE HELP!!! MY CELLC NUMBER IS *** OR MTN ***

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Replies (1)
Cell C
Cell C's reply06 May 2015, 07:28
Official
Hello Sanehmnguni8,

Thank you for notifying us of the above.This is not the norm or standard service we want for our customers as we strive to keep our customers happy and satisfied.

We have requested Patrick to contact you and feedback will be provided. Apologies for the inconvenience caused.

Regards
Cell C | VM