MAJOR DISSATISFACTION

<p>Good day,</p> <p> </p> <p>In the month of November 2016, I was due for an upgrade for my iPhone 6 from Telkom Mobile.</p> <p> </p> <p>I was not happy with the kind of deal I was offered there, and hence started shopping around for an IPhone 7 with another service provider.</p> <p> </p> <p>MTN offered a really great deal, but ended up opting for a Pinnacle 600 Contract with Cell C for the iPhone 7 128 GB. I received the phone on the 17th November 2016</p> <p> </p> <p>I called into Mall of Africa and was told what I would need. Later that day I went, submitted my documentation and the deal was approved, pending validations.</p> <p> </p> <p>Violet from Mall of Africa was assisting me. She was helpful, up until l I received the actual phone. My contract states that I requested to Port my number to the Network. It was previously with FNB.</p> <p> </p> <p>The service has been so poor.</p> <p>I regret buying this.</p> <p>Today is day 7 and my Port has not gone through, my contract is not active and my life has been interrupted.</p> <p>All of this for something which, should I default on payment, will serve me severe penalties and problems with the law.</p> <p> </p> <p>She has not been the most professional person. To get my port to the status it currently is in, I have had to pick up the phone myself, more than twice a day, to various stakeholders to try and get this thing sorted out. Every day comes with new false promises and **** apologies. The last one came yesterday when I was told that this port would be done by 17:00 and my contract would be activated.</p> <p> </p> <p>Every time I call, I am being shoved off to different people.</p> <p>Everybody just gives me a number to call.</p> <p>No referrals, to transfers.</p> <p>Different numbers, different people, different days, same problem.</p> <p> </p> <p>Queen from 084 145 (option 2) – cc’d herein - has been the most helpful person to date. She has been on the ball. I applaude this woman</p> <p> </p> <p>But it is too little, too late from Cell C.</p> <p> </p> <p>I DO NOT TO BE WITH THIS SERVICE PROVIDER ANYMORE, WORST SERVICE EVER. IT HAS BEEN 7 DAYS OF MISERY. I WANT THEM TO TAKE THEIR PHONE BACK AND LET ME TAKE MY MONEY ELSE WHERE. I DO NOT WNT TO HEAR ANY MORE STORIES</p> <p> </p> <p>My life has come to a standstill because of such.</p> <p> </p> <p>Please help!!!</p> <p>Theo</p>