MAJOR COMPLAINT AGAINST KHOLIWE FOR A TERRIBLE SERVICE AT CELL C

Good Day

Wat a poor response from a big network, fistly I would like a compensation for being inconvienced, as I write to you and stated above my phone is inactive, I cannot do anything at this pointing time with my phone that is fully paid for because CELL C lack efficiency, I need my account to be activated before the end of today as this is unaccpetable. Cell C Service it is extremeylly pathetic ...

I got a missed call from CELL C 140 and I contacted the number back, I spoke to Thato of which I understand he will not know who tried to contact me and he cannot check as the Back Office agents are not working on weekends which they can only contact me on Monday,I then asked him if the Back Office agents dont work on weekends who contacted me then, he put me on hold for 5 minutes and came back advising that the 2 calls were listened to,I then asked him what is the fedback from those calls he then put me on hold for a good 20 miuntes until he decided to he hang up.

Again I am asking do your agents know and understand their duties, responsiblilites and processes ? because I am not gonna wait for Monday with my phone inactive because of your INCOMPETENCE AGENTS I have serious matters to attend to using my phone this weekend.

Good Day

To which email address did Lungile respond to as I am checking on both my Yahoo and Gmail account there is no response????

Good Day

I would like to take this time to compliment and commend Lungile Ntuli on her expertise as she assisted me today in resolving the above matter with the highest standard of professionalism.

Cell C should reward agents like Lungile as most of the agents from Cell C lack knowledge of Customer Service because such little accidents should not even being escalated as far as media but because we as customers are not vaulued through your contact centres unfortanelty we end up using thess platforms as this is the only option to resolve our queries.

Again thank you Kindly Lungile for the efficient service yu provided in 6 hours.

It is now almost 8 moths experiencing the same problem whereby not even Cellc Team leaders can explain why am I debited R145.00 and not R75.00 each month. My first payment as per below emails from Lungile was supposed to be on the 26th of October, and on that day i was debited R145.00 which as per some of the CELLC agents it included a penalty fee of R70.00 and a contract amount of R75.00 and since then every month I am debited R145.00 which i make sure that it does not get debited as my contract agreement amount is R75.00 and not R145.00 . Its been going back on forth and when i contact the call centre the agents are not even able to advise how much is my exact amount that I agreed on as one of the agents confirmed that she see's R105.00 you can listern to my calls as calls are recorded. It is very tiring and frustrating have to call every month querying the same thing. and i request this contract closed with immediate effect. I have been liaising with Lungile Ntuli and and Danielle Abrahams as per below and I am still experiencing the same problem. Sent: 13 October 2017 10:36 AM To: Lungile Ntuli Subject: RE: SUZAN Good Day Lungile Hope this email finds you well, I received a private call yesterday with a message advising that my Cell C account is in arrears nd payment should be processed within 24 hours and as per the below email I was supposed to be debited R1 till month end of September and the R75.00 should be debited as of month end of October. Kindly look in the matter and revert. Warm Regards, Suzan Grootboom From: Lungile Ntuli Sent: Friday, October 13, 2017 11:01 AM To: Suzan Grootboom Subject: SUZAN Good day Suzan I have checked on your number if I am correct. Your number is a Top Up and the amount due is R145.42. Can you confirm if this is your correct number. Regards Lungile Sent: 13 October 2017 11:04 AM To: Lungile Ntuli Subject: RE: SUZAN Good Day Lungi Yes my number is and a top up and the R145.42 due is for what? From: Lungile Ntuli Sent: Monday, August 07, 2017 3:47 PM To: Suzan Grootboom Subject: SUZAN Good day As per our conversation earlier a total credit of R377.50 has been passed on your Cell C account which off set R157.50 plus R145.70 current & R75, R74 will be left as a credit for September so only R1 will be debited end of September. Your line has been reactivated and 500MB credit has been passed. ********** 940 CELLC_National_GPRS_Subaccount 500.00 MB 31/12/2036 00:00:00 ********** 940 CELLC_National_GPRS_Subaccount 709.62 MB 01/09/2017 00:00:00 Regards Lungile From: Lungile Ntuli Sent: Monday, August 07, 2017 3:47 PM To: Suzan Grootboom Subject: SUZAN Good day As per our conversation earlier a total credit of R377.50 has been passed on your Cell C account which off set R157.50 plus R145.70 current & R75, R74 will be left as a credit for September so only R1 will be debited end of September. Your line has been reactivated and 500MB credit has been passed. ********** 940 CELLC_National_GPRS_Subaccount 500.00 MB 31/12/2036 00:00:00 ********** 940 CELLC_National_GPRS_Subaccount 709.62 MB 01/09/2017 00:00:00 Regards Lungile From: Suzan Grootboom Sent: Monday, November 27, 2017 12:02 PM To: 'Lungile Ntuli'; ********** Subject: RE: SUZAN Good Day Lungile Please assist me As per our telephonic discussion on the 7th of August and below emails, You advised and confirmed that the contract that I was offered for 1GB is R75.00 as per the discussion I had with one for you consultants in June which is why the below payment was waivered by Cell, however last month I was debited 145.42 which bounced from my account and I went and deposited the money, when I enquired about it on the 31st of October 2017 at about 10:41 which you can go back and listen to the calls, the guy the R70.00 it is for a penalty fee for an unsuccessful payment of the 26th and R75.00 it is for my contract and I didn’t have any dispute you can retrieve that call. This morning the same amount is debited from my account and this is really frustrating, I cannot be contacting CELL C month to month as I have better things to do. Can I have this resolved within 24 hours and request a cancellation on this contract. Warm Regards, Suzan Grootboom Good morning Ms. Grootboom Thank you for your email. Please note that a credit has been prepared for the R70 debit order default fee charged on your November invoice. This amount will offset your next invoice. Regards Danielle Abrahams