Hellopeter
Share Your Experience
RJ
R J

1 reviews | Active since Mar 2019

25 Jul 2019, 01:55

Magic formula: Want Service = come to Hellopeter

The irony is that the only way to get a response these days from so many companies, is to come here to HelloPeter and to expose the unacceptable service one has received and then boom, the company scrambles to pick up the pieces.

Why can Cell C not care enough just to respond to one of my NUMEROUS emails, one of my NUMEROUS online forms that I've completed??? Why do I have to come here to get a response?!!!

Could it be that Cell C and other companies think their names are all Peter?! So when it's HelloPeter time you very quickly get a response!!! How dismally sad this is.

Anyway, I am a paying customer and I'm entitled to service and if I have to come here to get it, so be it.

Dear Cell Peter, aka Cell C

Why don't you ever reply to my emails? Why don't you ever respond to the online forms I have completed? Why do you manage to debit my account without a hassle but yet cannot have the courtesy to afford me a bit of your time to answer my queries that I've sending to you for months now without a word from you!

I have copied my latest email to you below in the hope that you'll respond this time:

Re: *** - Change Login Notification from sms to Email

I have tried numerous times to change the login (to both the online site and App) notification from sms to email.

At the moment, every time i login into the cell c app or online site, i get an sms.

Then if i make any changes, data roll-over, updates etc, my phone doesn't stop beeping with sms after sms after sms, all confirmations of what i am updating.

All I want to do is change the notification to come to my email and every time i try, and Ive tried numerous times and numerous different ways etc etc and all i keep getting is a message that says "your email ID isn't registered.....".

I then go through the process of registering my email, i get the confirmation email from cell c that is sent to my nominated email address , this one I'm sending from now, I click on the link and I get the success page - see attached screenshots.

I then try to change from sms to email and I get the same message that my email ID isn't registered.

Ive been trying for months to do it, and nothing Ive tried works.

PLEASE HELP ME SOLVE THIS ASAP ?

Thanks

0
Replies (5)
Cell C
Cell C's reply25 Jul 2019, 07:48
Official
Hi  R J 

We sincerely apologize for the unpleasant experience. 

We will look into this matter and revert to you. 

^NT  
RJ
R J's update26 Jul 2019, 08:26
Reviewer Update
Thank you. I appreciate the standard response. When can I expect that you will revert to me?
RJ
R J's update01 Aug 2019, 07:24
Reviewer Update
I guess I was wrong - not even coming to Hello Peter can get Cell C to wake up.
My initial complaint posted here 25 Jul 2019, 01:55

Cell C gets a FRIGHT and quickly replies on 25 Jul 2019, 07:48 with a very standard system generated
"We sincerely apologize for the unpleasant experience.
We will look into this matter and revert to you."

On 26 Jul 2019, 08:26, I politely thank Cell C and ask when I can expect feedback?

RAFFLE TIME
ANSWER THIS VERY EASY AND OBVIOUS QUESTION TO WIN A VODACOM CONTRACT THAT COMES WITH SOMEONE TO TALK TO AND GREAT ALL ROUND SERVICE
RJ
R J's update01 Aug 2019, 07:31
Reviewer Update
Question:
Did Cell C stick to their word and get back to me as they said they would on 25 Jul 2019, 07:48, which was a full 1 week ago, 7 days ago.
Did Cell C get back to me?
Yes or No
Send your answers and the results will be posted here

RJ
R J's update01 Aug 2019, 07:40
Reviewer Update
The answers have been flying in furiously to the question of CELL C terrible service levels and if they even bother to stick to their word here on Hello Peter.

100% of all South Africans unanimously have all answered the same answer...to the question of
Did Cell C stick to their word and get back to me as they said they would on ** Jul ****, **:**, which was a full * week ago, * days ago.
Did Cell C get back to me?
Yes or No

Almost 7million people got it right and said
NO NO NO NO NO NO NO NO NO NO NONO NO NO NO NO NO NO NO NO NO NO NO NO NO NO NO NO NO NO NO NONO NO NO NO NO NO NO NO NO NO NO NO NO NO NO NO NO NO NO NONO NO NO NO NO NO NO NO NO NO NO NO NO NO NO NO NO NO NO NO NONO NO NO NO NO NO NO NO NO
And they're all correct.

I guess it's clear then south African Brothers and sisters, it must be public knowledge that Cell C DO NOT STICK TO THEIR WORD AND OFFER THE WORST SERVICE EVER.

BY FAR THE WORST MOBILE OPERATOR ON THE PLANET.

SEEING I GOT NO SUCCESS from Hello Peter, time to go to the newspapers and social media....

But we all know if that will help don't we fellow south africans, do we think maybe then Cell C will wake up and offer a service? Will they?
NO NO NO NO NO NO NO NO NO NO NO NONO NO NO NO NO NO NO NO NO NO NO NO NO NO NO NO NO NO NO NONO NO NO NO NO NO NO NO NO NO NO NO NO NO NO NO NO NO NO NO NONO NO NO NO NO NO NO NO NO NO NO NO NO NO NO NO NO NO NONO NO NO NO NO NO NO NO NO NO NO NO NO NO NO NO NO NO NO NONO NO NO NO NO NO NO NO NO NO NO NO NO NO NO NO NO NO NO NO NONO NO NO NO NO NO NO