1 reviews | Active since Feb 2014
LYING to your CLIENTs
To whom it may concern. I had a contract which came to full term on the 1st Nov 2019. I was contacted by a representative from Cell C asking me would I want to upgrade my contract to which I advised that I wanted to cancel. In Dec 2019 and Jan 2020 I was debited by Cell C. Today I called the client services to enquire about this and I was advised that my contract was not cancelled but it was changed to a month to month contract. I requested that I am sent the recording of the conversation I had which was made to phone number *** to which I was rudely advised if I cant advise the date this call took place I cannot be helped. I was then advised that I will be transferred to the retentions department which did not happen I was only asked to rate the call and then the call dropped. I insist on the recording as well as the debited amount be refunded into my account within a speedy manner. I am totally and utterly out of my mind with rage. I myself am not a call center agent however I work in a call center environment and the customer service I received is horrible. I a wait a call on the above mentioned number and I don't want to wait longer than a day. I will lash out in another hello peter review I can assure you of this.
You have come through to the correct platform for assistance, apologies for the poor service.
We will get someone to listen to the call recording and assist. Do expect communication.
^PN
You have come through to the correct platform for assistance, apologies for the poor service.
We will get someone to listen to the call recording and assist. Do expect communication.
^PN
I just received a phone call from a Moses Mo***eng who again showed the lack of customer services offer by Cell C.
I was merely advised that the fault was on my side as the phone call i received in 2019 was merely from the retention department and they do not deal with cancellation of contracts.
When i asked Moses why i was not advised by the retention's consultant that they cannot assist me with the cancellation he said its not in their job description to do so.
I am still not satisfied with again the way the matter was dealt with.
Its not my responsibility as a client to according to Moses to read the terms and conditions of my contract when a representative from Cell C called me and i requested the cancellation.
This is merely another sign of disgusting customer services from Cell C.
Get someone competent to assist me with the issue and be advised i will again go on social media and hello peter and complain further.
That Cell C can be SURE of.
I just received a phone call from a Moses Mo***eng who again showed the lack of customer services offer by Cell C.
I was merely advised that the fault was on my side as the phone call i received in 2019 was merely from the retention department and they do not deal with cancellation of contracts.
When i asked Moses why i was not advised by the retention's consultant that they cannot assist me with the cancellation he said its not in their job description to do so.
I am still not satisfied with again the way the matter was dealt with.
Its not my responsibility as a client to according to Moses to read the terms and conditions of my contract when a representative from Cell C called me and i requested the cancellation.
This is merely another sign of disgusting customer services from Cell C.
Get someone competent to assist me with the issue and be advised i will again go on social media and hello peter and complain further.
That Cell C can be SURE of.