CL
Charlene L
1 reviews | Active since Sept 2017
13 Apr 2024, 12:12
Lying, deceived me for 3 months now
I have been waiting 3 weeks for you to tell me why you are charging me double¡!!!!!!! Since Dec you people have only ****, deceived and given us poor service, I have emailed a week ago to cancel one contract and yet you people are ignoring me
Helpful (0)
Replies (7)0
Replies (7)
Cell C's replyOfficial
13 Apr 2024, 13:07Dear Charlene Lombard
Thank you for contacting us.
We sincerely apologize for the inconvenience you've experienced and for the delay in addressing your concerns. Our team is currently investigating the double billing issue and is working towards a resolution of the matter. Kindly private message us the number that you would like to cancel so that we can assist.
Regards
Cell C | MM
Thank you for contacting us.
We sincerely apologize for the inconvenience you've experienced and for the delay in addressing your concerns. Our team is currently investigating the double billing issue and is working towards a resolution of the matter. Kindly private message us the number that you would like to cancel so that we can assist.
Regards
Cell C | MM
Cell C's reply13 Apr 2024, 13:07
Official
Dear Charlene Lombard
Thank you for contacting us.
We sincerely apologize for the inconvenience you've experienced and for the delay in addressing your concerns. Our team is currently investigating the double billing issue and is working towards a resolution of the matter. Kindly private message us the number that you would like to cancel so that we can assist.
Regards
Cell C | MM
Thank you for contacting us.
We sincerely apologize for the inconvenience you've experienced and for the delay in addressing your concerns. Our team is currently investigating the double billing issue and is working towards a resolution of the matter. Kindly private message us the number that you would like to cancel so that we can assist.
Regards
Cell C | MM
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Charlene L's updateReviewer Update
13 Apr 2024, 13:12You have been investigated for more than 3 weeks
CL
Charlene L's update13 Apr 2024, 13:12
Reviewer Update
You have been investigated for more than 3 weeks
Cell C's replyOfficial
13 Apr 2024, 13:31We apologize for the delay however we are attending to this matter with the aim of resolving it.
Regards
Cell C | MM
Regards
Cell C | MM
Cell C's reply13 Apr 2024, 13:31
Official
We apologize for the delay however we are attending to this matter with the aim of resolving it.
Regards
Cell C | MM
Regards
Cell C | MM
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Charlene L's updateReviewer Update
13 Apr 2024, 14:08I have handed a complaint in at Ikaca now,tired of your lies
CL
Charlene L's update13 Apr 2024, 14:08
Reviewer Update
I have handed a complaint in at Ikaca now,tired of your lies
Cell C's replyOfficial
13 Apr 2024, 14:39We regret to learn that you have taken this step due to your dissatisfaction with our service.
Regards
Cell C | MM
Regards
Cell C | MM
Cell C's reply13 Apr 2024, 14:39
Official
We regret to learn that you have taken this step due to your dissatisfaction with our service.
Regards
Cell C | MM
Regards
Cell C | MM
CL
Charlene L's updateReviewer Update
13 Apr 2024, 17:01Cool,also so that you now,we just received my statement and it says R609.00,so yet again I am wondering why I was charged R1050
CL
Charlene L's update13 Apr 2024, 17:01
Reviewer Update
Cool,also so that you now,we just received my statement and it says R609.00,so yet again I am wondering why I was charged R1050
Cell C's replyOfficial
13 Apr 2024, 17:54Our team will contact you again for more clarity.
Regards
Cell C | MM
Regards
Cell C | MM
Cell C's reply13 Apr 2024, 17:54
Official
Our team will contact you again for more clarity.
Regards
Cell C | MM
Regards
Cell C | MM