Lying agents - Extremely poor service

I went into the Cell C store (Vaal Mall) to enquire what the requirements were to port my Cell C number to another SP. I was told that Cell C will automatically accept my contract cancellation when it is within the last month of the contract. When I tried to do the port, it was declined by Cell C. When I called, I was told that I had to change the number from a contract to pay-as-you-go. When asked that it be changed, I was told that I needed to give 30 days notice. I asked whether I could pay a fee to have it done immediately and the agent rep**** that the settlement was R152. I paid the amount on the same day (23 September). When I contacted Cell C on Friday, I was told that the money was not in the account and that it would only reflect after 48 hours. When asked to speak to the manager (Richard), he said that I could forward the proof of payment which I did. That afternoon, I enquired whether the process was completed and was told that it would take 48 hours. When I asked to speak to the manager, I was put on hold and then cut. This afternoon, I phoned again and was told that I had to pay the next month's fee. The manager was in an urgent meeting and they would phone back in 5