Lying About Contract Cancellation

I am 22 and have a normal contract with Cell C. I am allowed to upgrade 31 January 2015 (I was under the impression that I will be able to upgrade at the end of November 2014, but then customer care said I have to have my phone for the whole period - 2 years, I can not qualify for a early upgrade as I did it with 2 previous contracts and now need to keep the contract for the whole 2 years before I can upgrade). The contract is under my dad's name but I want to cancel the contract and go to Vodacom.<br> <br> The one RETENTIONS DEPARTMENT operator was incredibly rude to me, he didn't even want to tell me if everything will be cancelled once the confirmation letter has been sent by my dad. He literally didn't tell me anything just because he was speaking me and not the account holder. He couldn't just give basic info?<br> <br> When my dad sent the letter and called them they said I can only upgrade in April 2015 (Event though customer service ALSO says 31 Jan 2015). Said he will need to pay a R1200 fine in cash etc. <br> When I phoned the retentions dept again - 5/6 times at around 18h30 - 19h20 and no one answered during that 40 mins I was calling. <br> <br> BAD SERVICE and RUDE operators. AND ADMIN!!!